Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $24.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee wellness programs
Life insurance
Job Description
DCH Health System is a reputable healthcare organization dedicated to providing comprehensive medical services with a strong focus on quality patient care and community wellness. At its core, DCH Health System offers a supportive, collaborative environment for healthcare professionals who are committed to making a positive impact on patients and their families. As a full-time healthcare provider, DCH Health System emphasizes the importance of delivering exceptional service and meeting high standards of care within its facilities, which include hospitals and outpatient centers. The system upholds strict policies and behavioral standards to ensure a safe, welcoming, and efficient environment for patients,... Show More
Job Requirements
- High school diploma or GED
- associate degree preferred
- hospitality experience
- customer service experience
- healthcare experience
- strong communication skills
- ability to use computer and phone systems
- ability to transport patients using wheelchairs
- certification in wheelchair transportation either motorized or non-motorized
- ability to maintain professional appearance and demeanor
- ability to work in a fast-paced environment
- physical ability to sit, stand, walk, kneel, crouch or stoop for extended periods
- ability to lift up to 50 pounds occasionally
- ability to assist patients safely
- ability to push or pull objects over varied surfaces
- normal or corrected hearing and vision
- physical presence onsite required
Job Qualifications
- High School diploma or GED required
- associate degree preferred
- hospitality experience preferred
- customer service experience preferred
- healthcare experience preferred
- must be customer service-oriented
- must be able to read, write legibly, speak and comprehend English
Job Duties
- Deliver the highest level of customer service in all situations
- create a great first impression and patient experience for all patients, visitors and DCH caregivers
- maintain professional appearance and attitude to present a positive image
- answer questions and provide directions to navigate the facility or other customer needs
- provide updates and directions regarding patient's upcoming appointments and procedures
- maintain understanding of healthcare environment and patient and guest complexity
- utilize computer to access patients list, email and other programs to assist patients, visitors and DCH caregivers
- conduct rounding to ensure visitor satisfaction as assigned
- utilize assigned phone, cell phone if applicable to communicate with patients and customers
- keep office and surrounding area neat, clean, functional and appealing
- retrieve wheelchair inventory from the hospital and outpatient buildings and secure daily
- clean and sanitize wheelchairs between each use
- report and track any wheelchair repair needs
- assist with transporting patients safely and courteously by wheelchair throughout the medical center
- unlock the emergency elevator for patient escorts as assigned
- assist with maintaining equipment in good working order and in proper place
- adhere to DCH behavioral standards and all health system policies
- perform essential job functions ensuring safety of patients, visitors and employees
- identify and reduce unsafe practices
- use electronic mail, time and attendance software, learning management software and intranet
- perform all other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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