Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $24.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Employee assistance program
Flexible Schedule
Job Description
DCH Health System is a leading healthcare organization committed to providing exceptional patient care and a welcoming environment to all visitors and staff. As a comprehensive health system, DCH focuses on delivering quality health services through its dedicated team of professionals and advanced medical facilities. The organization deeply values patient satisfaction and strives to maintain a positive and supportive atmosphere, ensuring that every interaction contributes to a seamless and comforting healthcare experience. Known for its patient-centered approach, DCH Health System integrates compassionate care with cutting-edge technologies to address the health needs of the community it serves. The system upholds high... Show More
Job Requirements
- Must be certified in wheelchair transportation either via motorized or non-motorized chair
- Ability to sit, stand, walk, kneel, crouch or stoop with good balance for extended periods of time
- Must be able to assist customers in getting into and out of vehicles when necessary
- Ability to push or pull objects over carpeted floors, concrete ramps, and varied surfaces
- Must be able to operate a telephone and wheelchairs
- Hearing and vision must be normal or corrected to within normal range
- Physical presence onsite is essential
- Must be able to perform duties with or without reasonable accommodation
Job Qualifications
- High school diploma or GED required
- Associate degree preferred
- Hospitality, customer services, healthcare experience preferred
- Must be a customer service-oriented person
- Must be able to read, write legibly, speak and comprehend English
Job Duties
- Deliver the highest level of customer service in all situations
- Create a great first impression and patient experience for all patients, visitors and DCH caregivers
- Maintain professional appearance and attitude to present a positive image
- Answer questions and provide directions to navigate the facility or other customer needs
- Provide update and directions regarding patient's upcoming appointments and procedures
- Maintain understanding of healthcare environment and patient and guest complexity
- Utilize computer to access patients list, email and other program to assist patients, visitors and DCH care givers
- Conduct rounding to ensure visitor satisfaction as assigned
- Utilize assigned phone, cell phone if applicable to communicate with patients and customers
- Keep office and surrounding area neat, clean, functional and appealing at all times
- Retrieve wheelchair inventory from the Hospital and Outpatient buildings and secure daily to maintain the equipment inventory
- Clean and sanitize wheelchairs between each use
- Report and track any wheelchair repair needs
- Assist with transporting patients in a safe, comfortable, courteous and efficient manner by wheelchair
- Must be certified in wheelchair transportation either via motorized or non-motorized chair
- Unlock the emergency elevator for the patient escort in the Medical Tower and the Hospital as assigned
- Assist with maintaining equipment in good working order and keep it in proper place
- Maintain performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation
- Perform compliance requirements as outlined in the Employee Handbook
- Adhere to DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and self
- Perform essential job functions ensuring safety of patients, visitors and employees
- Identify and reduce unsafe practices that may cause harm
- Recognize and take appropriate actions to reduce risks and hazards
- Use electronic mail, time and attendance software, learning management software and intranet
- Adhere to all DCH Health System policies and procedures
- Perform all other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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