Patient & Family Concierge, Senior (PART-TIME) Med/Surg ICU 3

Pittsburgh, PA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $19.40 - $30.14

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee assistance program

Tuition Reimbursement

Retirement Plan

Employee wellness programs

Job Description

UPMC Mercy is a renowned healthcare institution committed to providing exemplary medical services and compassionate care to its patients. Located in Pittsburgh, Pennsylvania, UPMC Mercy is a leading hospital within the University of Pittsburgh Medical Center (UPMC) network, offering specialized healthcare in numerous fields. The hospital is known for its advanced medical technology, skilled healthcare professionals, and patient-centered care philosophy. UPMC Mercy emphasizes a supportive, respectful environment for both patients and their families, prioritizing quality treatment outcomes and overall patient satisfaction.

This listing is for a part-time Patient & Family Concierge, Senior position within the Med/Surg ICU 3 unit, ... Show More

Job Requirements

High school diploma or GED or one year previous job experience
Six months experience as Patient & Family Concierge or equivalent
Desire to provide exceptional patient and family experience
Demonstrated competency in all Patient & Family Concierge duties
Ability to follow written and verbal instructions
Completion of one annual contribution such as committee participation, departmental projects, peer interviewing, or onboarding
Act 34 clearance
Compassion and drive for patient service
Ability to maintain confidentiality
Strong communication skills
Willingness to perform a variety of duties in a fast-paced ICU setting.

Job Qualifications

High school diploma or equivalent
Six months experience as a Patient & Family Concierge or similar role
Demonstrated competency in patient and family concierge responsibilities
Strong communication and interpersonal skills
Ability to follow written and verbal instructions
Internal promotions based on business unit assessment
Completion of one annual contribution such as committee participation or peer interviewing
Compassionate and driven to provide exceptional patient and family experience
Knowledge of hospital policies and procedures
Ability to maintain patient confidentiality
Basic administrative skills
Familiarity with infection control procedures.

Job Duties

Answers unit phones and transfers to appropriate staff
Responds to call lights under Nursing Assistant/PCT direction
Interacts and socializes with patients and assesses patient needs
Rounds hourly to ensure all areas of responsibility are met satisfactorily
Prints and distributes daily plans of care
Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed
Maintains resources like pamphlets, department contacts depending on unit
Completes audits such as DOH POC, hand hygiene, TJC tracers depending on unit
Adheres to hand hygiene and infection control procedures consistently
Follows mandatory reporting procedures for incidents or events affecting patient care
Exhibits UPMC values and Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don’t Direct, Own Your Zone)
Performs other duties as assigned
Greets patients and families warmly and provides verbal direction and escort assistance
Disseminates patient information appropriately while respecting confidentiality
Serves as reference for visiting hours, directions, package delivery, hospital policies
Issues courtesy parking discounts and patient scooters
Assists with parking cashier functions
Tracks patient belongings upon admission
Cleans, removes trash, empties linen hampers, organizes assigned areas
Replenishes supplies and makes beds following cleaning procedures
Inspects assigned areas and reports maintenance issues
Assembles and serves meals per diet orders
Maintains food safety and quality applying HACCP principles
Delivers and sets up patient meal trays and nourishments
Transports patients, equipment, and lab specimens safely and accurately
Performs equipment inspections and disinfects transportation equipment
Orders, organizes, and delivers unit-specific supplies and equipment
Stocks patient room supplies and maintains inventory including temperature logs
Completes administrative functions like coordinating patient tests, scheduling transports
Responds to calls providing courteous service
Prints reports, maintains charts, updates bedboards, enters physician orders timely
Manages equipment and malfunction reports
Distributes patient and unit mail
Monitors noise levels and initiates quiet times as needed.

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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