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Patient & Family Concierge - Family Practice/Teaching (3 East)
Job Overview
Employment Type
Temporary
Compensation
Hourly
Range $19.00 - $29.85
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Job Description
UPMC Shadyside is a renowned healthcare institution known for its commitment to excellence in patient care and medical education. As part of the University of Pittsburgh Medical Center, UPMC Shadyside blends cutting-edge technology, compassionate clinical practice, and extensive community outreach. The hospital offers a broad spectrum of services and is distinguished by its focus on innovation and patient-centered care. Particularly noted for its family practice and teaching units, UPMC Shadyside supports the development of healthcare professionals through hands-on experiences in a supportive and nurturing environment. The hospital’s 3 East unit is a family practice and teaching unit with 23 beds,... Show More
Job Requirements
- Desire, drive, and compassion to provide exceptional patient and family experience
- High school diploma or active enrollment in a high school or GED program or one year of previous job experience required in lieu of diploma
- Ability to follow written and verbal instructions
Job Qualifications
- High school diploma or active enrollment in a high school or GED program
- One year of previous job experience
- Ability to follow written and verbal instructions
- Previous experience in healthcare or customer service is a plus
Job Duties
- Greet and assist patients and visitors with directions, escorting, parking validation, scooter issuance, and patient belongings tracking while maintaining confidentiality
- Clean and organize patient rooms, common areas, and equipment
- Replenish supplies
- Make beds and report maintenance issues
- Assemble and deliver meals per dietary orders
- Maintain food safety and follow sanitation guidelines
- Safely transport patients, equipment, and specimens between units
- Disinfect transport equipment
- Maintain accurate records
- Order, stock, and deliver supplies and equipment
- Monitor expiration dates and refrigerator temperatures
- Inventory medical devices
- Coordinate tests and transports
- Manage patient charts and documentation
- Answer phones
- Update bedboards
- Order supplies
- Complete audits
- Respond to call lights
- Interact with patients
- Promote mobility
- Maintain resource materials
- Adhere to infection control and safety protocols
- Exhibit UPMC values and experience behaviors in all duties
- Perform additional tasks as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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