Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.19 - $27.58
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Employee assistance program
Job Description
UPMC McKeesport is a renowned healthcare facility operating under the University of Pittsburgh Medical Center (UPMC) system, recognized for its commitment to providing high-quality medical services to the community. As part of the UPMC network, McKeesport combines advanced medical care with a patient-centered approach, ensuring a comprehensive and compassionate healthcare experience. The hospital offers a wide range of services including emergency care, surgical procedures, and specialized treatments, supported by dedicated professionals and state-of-the-art technology. UPMC McKeesport emphasizes continuous improvement, patient safety, and community engagement, making it a key healthcare provider in the region. This full-time position offers candidates the opportunity... Show More
Job Requirements
- Must have the desire, drive, and compassion to provide exceptional patient and family experiences
- High school diploma or one year of relevant job experience in lieu of diploma
- Six months of work experience in a related concierge or patient service role
- Demonstrated competency in concierge-related duties
- Ability to follow written and verbal instructions
- Compliance with required licensure and clearances including Act 34
- Willingness to work full-time with rotating weekend shifts
- Commitment to adhering to UPMC values and customer service behaviors
- Ability to perform physical tasks related to transportation and environmental services
- Strong interpersonal and communication skills
- Ability to maintain patient confidentiality and handle sensitive information
- Willingness to participate in mandatory training and reporting procedures.
Job Qualifications
- High school diploma or equivalent
- Six months of experience as a Patient and Family Concierge or equivalent
- Demonstrated competency in Patient and Family Concierge responsibilities
- Ability to follow written and verbal instructions
- Completion of one annual contribution such as committee participation or peer interviewing
- Internal promotion based on business unit performance assessment
- Act 34 clearance.
Job Duties
- Greet patients and families warmly and provide verbal directions and escort assistance to visitors and patients
- Disseminate patient information appropriately while respecting confidentiality
- Serve as a reference source for visiting hours, directions, package delivery, and hospital policies
- Issue courtesy parking discounts and free passes when appropriate
- Manage patient scooter distribution as needed
- Assist with parking cashier functions and validate patient parking
- Track patient belongings upon admission
- Organize assigned areas and patient equipment following procedures
- Replenish supplies as needed
- Inspect and ensure cleanliness and good repair of assigned areas, reporting maintenance issues
- Maintain food safety and quality by applying HACCP principles
- Operate food service equipment according to department procedures
- Perform sanitation following departmental and health department guidelines
- Deliver nourishment to patients upon request
- Follow all safety and sanitation regulations
- Transport patient-specific equipment and lab specimens safely and timely between units
- Perform inspections and disinfect transportation equipment
- Record transportation data electronically and manually
- Report abnormal transportation activities to supervisor
- Enter equipment repair requests into the online portal
- Manage unit-specific supply orders ensuring adequate quantities
- Organize supply room and stock patient room supplies including med cards and PPE
- Maintain refrigerator and temperature logs and check supply expiration dates
- Monitor supply inventory and collaborate with supply chain management
- Answer unit phones and transfer calls
- Respond to call lights under Nursing Assistant or PCT direction
- Interact and assess patient needs
- Conduct hourly rounds to ensure responsibilities are met
- Print and distribute daily care plans
- Promote patient mobility as appropriate
- Maintain resources like pamphlets and department contacts
- Follow hand hygiene and infection control procedures
- Report incidents per mandatory reporting procedures
- Exhibit UPMC Values and Experience key behaviors
- Ensure medication access is limited to nurse distribution
- Perform other duties as assigned.
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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