UPMC Children's Hospital of Pittsburgh logo

Patient & Family Concierge

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Exact $18.00
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Work Schedule

Rotating Shifts
Weekend Shifts
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Benefits

Paid Time Off
Health Insurance
Dental Insurance
Retirement Plan
Employee assistance program
Professional development opportunities

Job Description

UPMC Children s Hospital is a leading pediatric healthcare facility dedicated to providing exceptional medical care to children and their families. Known for its commitment to advanced treatment, compassionate care, and a family-centered approach, UPMC Children s Hospital serves as a trusted resource for pediatric health in the community. The hospital is part of the University of Pittsburgh Medical Center (UPMC) system, which is renowned for its excellence in healthcare services, research, and education. UPMC Children s Hospital emphasizes a supportive and inclusive environment, ensuring that patients and their families feel valued and cared for throughout their healthcare journey.
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Job Requirements

  • High school diploma or equivalent or one year of previous job experience required in lieu of HS diploma/GED
  • Clearances with renewal 31, 33, 34, & 73
  • Ability to work rotating, weekend, and holiday shifts
  • Compassionate attitude and excellent interpersonal skills
  • Basic proficiency in handling administrative tasks

Job Qualifications

  • High school diploma or equivalent or one year of previous job experience required in lieu of HS diploma/GED
  • Excellent communication skills
  • Strong customer service orientation
  • Ability to maintain confidentiality
  • Basic administrative and organizational skills
  • Competency with phone systems and office equipment

Job Duties

  • Greet and assist patients, families, and visitors ensuring they reach their destinations while maintaining confidentiality
  • Serve as a resource for hospital policies, visiting hours, directions, and more
  • Handle patient belongings tracking, parking validations, scooters, and meal tray delivery
  • Clean and organize patient rooms, public areas, and other spaces
  • replenish supplies and report maintenance needs
  • Manage and organize supplies, deliver materials to units, and monitor inventory and expiration dates
  • Answer phones, respond to patient call lights

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location