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UPMC

Patient & Family Concierge

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $18.00 - $28.29
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Work Schedule

Rotating Shifts
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Flexible Schedule
Professional development opportunities

Job Description

UPMC Children's Hospital is a renowned pediatric healthcare institution dedicated to providing exceptional medical care and support to children and their families. As part of the University of Pittsburgh Medical Center (UPMC) network, the hospital is committed to advancing health and well-being through innovative treatments, compassionate care, and comprehensive support services. Located within Pittsburgh, PA, UPMC Children's Hospital serves as a leading center for pediatric medical and surgical care, research, and education. The hospital environment is family-centered, fostering an atmosphere where patients and families feel supported, informed, and cared for throughout their healthcare journey.

The position available is fo... Show More

Job Requirements

  • High school diploma or equivalent or one year of previous job experience required in lieu of HS Diploma/GED
  • clearances with renewal including 31, 33, 34, and 73
  • ability to work rotating, weekend, and holiday shifts
  • ability to maintain confidentiality
  • strong interpersonal skills
  • reliable and punctual

Job Qualifications

  • High school diploma or equivalent
  • one year of previous job experience in lieu of HS Diploma/GED
  • strong communication skills
  • ability to multitask in a fast-paced environment
  • basic knowledge of hospital policies
  • customer service experience

Job Duties

  • Greet and assist patients, families, and visitors, ensuring they reach their destinations while maintaining confidentiality
  • serve as a resource for hospital policies, visiting hours, directions, and more
  • handle patient belongings tracking, parking validations, scooters, and meal tray delivery
  • clean and organize patient rooms, public areas, and other spaces
  • replenish supplies and report maintenance needs
  • manage and organize supplies, deliver materials to units, and monitor inventory and expiration dates
  • answer phones and respond to patient call lights

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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