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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $29.85
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Tuition Reimbursement
Employee Discounts
Job Description
UPMC Children's Hospital is a leading pediatric healthcare facility dedicated to providing exceptional medical care and support to children and their families. Renowned for its commitment to compassionate and comprehensive pediatric services, UPMC Children's Hospital integrates cutting-edge medical technologies with family-centered care principles. This esteemed institution continuously seeks to create a welcoming, supportive, and efficient environment where patients and their families feel valued and cared for during their healthcare journey. The hospital offers specialized services across various pediatric specialties, including endocrinology, where the Patient and Family Concierge role is currently open.
As a Full-Time Patient and Family Conci... Show More
As a Full-Time Patient and Family Conci... Show More
Job Requirements
- High school diploma or equivalent or one year of previous job experience required in lieu of HS diploma/GED
- Ability to work rotating, evening, weekend, and holiday shifts
- Strong communication and interpersonal skills
- Ability to manage multiple tasks simultaneously
- Basic proficiency with phone systems and administrative tools
- Commitment to maintaining confidentiality and customer service excellence
- Compliance with required clearances including 31, 33, 34, and 73
Job Qualifications
- High school diploma or equivalent or one year of previous job experience required in lieu of HS diploma/GED
- Demonstrated excellent customer service and communication skills
- Ability to maintain confidentiality and professionalism
- Strong organizational and multitasking abilities
- Familiarity with basic hospital procedures and environment
- Ability to work flexible hours including evenings, weekends, and holidays
Job Duties
- Greet and assist patients, families, and visitors, ensuring they reach their destinations while maintaining confidentiality
- Serve as a resource for hospital policies, visiting hours, directions, and more
- Handle patient belongings tracking, parking validations, scooters, and meal tray delivery
- Clean and organize patient rooms, public areas, and other spaces
- replenish supplies and report maintenance needs
- Manage and organize supplies, deliver materials to units, and monitor inventory and expiration dates
- Answer phones, respond to patient call lights
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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