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Patient & Family Concierge

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $19.00 - $29.85
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Work Schedule

Rotating Shifts
Weekend Shifts

Job Description

UPMC Children's Hospital is a leading pediatric healthcare institution dedicated to providing exceptional medical care to children and their families. As part of the University of Pittsburgh Medical Center (UPMC) system, the hospital benefits from a vast network of resources, cutting-edge technology, and highly trained medical professionals committed to delivering compassionate and comprehensive care. The hospital specializes in a wide range of pediatric services, including transplant and critical care units, ensuring that each child receives personalized attention tailored to their specific needs. UPMC Children’s Hospital is an established name in healthcare, known for its outstanding patient outcomes and family-centered approach,... Show More

Job Requirements

  • High school diploma or equivalent or one year of previous job experience required in lieu of hs diploma/ged
  • Clearances with renewal as required by hospital policy
  • Availability to work rotating evening weekend and holiday shifts

Job Qualifications

  • High school diploma or equivalent or one year of previous job experience
  • Ability to communicate effectively and provide compassionate support to patients families and visitors
  • Basic administrative skills including phone handling and inventory management
  • Strong organizational skills and attention to detail

Job Duties

  • Greet and assist patients, families, and visitors ensuring they reach their destinations while maintaining confidentiality
  • Serve as a resource for hospital policies visiting hours directions and more
  • Handle patient belongings tracking parking validations scooters and meal tray delivery
  • Clean and organize patient rooms public areas and other spaces replenish supplies and report maintenance needs
  • Manage and organize supplies deliver materials to units and monitor inventory and expiration dates
  • Answer phones respond to patient call lights

Job Qualifications

Experience

Entry Level (1-2 years)


Job Location

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