Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $29.85
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Career development opportunities
Paid holidays
Job Description
UPMC is a world-renowned healthcare provider offering comprehensive and compassionate medical services. As a leading nonprofit health system, UPMC is dedicated to delivering innovative, patient-centered care across a broad spectrum of specialties and services. The organization is committed to improving the health and well-being of the communities it serves through excellence in care, research, and education. UPMC employs thousands of healthcare professionals and support staff who uphold the highest standards of clinical expertise, compassion, and service in creating a superior patient experience.
The Patient & Family Concierge role at UPMC plays a vital part in enhancing the overall patien... Show More
The Patient & Family Concierge role at UPMC plays a vital part in enhancing the overall patien... Show More
Job Requirements
- High School diploma or active High School/GED program enrollment or one year of previous job experience in lieu of diploma
- Desire and compassion to provide exceptional patient and family experience
- Ability to follow written and verbal instructions
- Act 34 clearance
- Previous healthcare or customer service experience a plus but not required
Job Qualifications
- High School diploma or equivalent
- Previous customer service or healthcare experience preferred
- Ability to follow verbal and written instructions
- Strong communication and interpersonal skills
- Compassionate and patient-focused demeanor
- Ability to multitask and adapt to changing needs
- Basic computer skills and ability to use electronic tracking systems
Job Duties
- Greet patients and families warmly and provide destination coordination and escort assistance
- Provide verbal directions and disseminate appropriate patient information respecting confidentiality
- Support environmental services including cleaning, organizing, and replenishing supplies
- Assemble and serve patient meals according to dietary orders and food safety standards
- Transport patients, specimens, and equipment safely within the hospital
- Retrieve, set up, and decontaminate telehealth carts while performing regular functionality checks
- Manage supplies and equipment inventory, stock patient rooms and supply areas, and maintain temperature logs
- Answer unit phones, respond to patient call lights under supervision, assist with patient mobility, and distribute daily care plans
- Adhere to infection control procedures and mandatory reporting requirements
- Perform other duties as assigned
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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