Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.50
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Professional development opportunities
Employee assistance program
Job Description
UPMC is a renowned healthcare provider dedicated to delivering exceptional patient care and innovative medical services. As a leading health system, UPMC is committed to improving patient outcomes, advancing medical research, and providing compassionate support to patients and their families throughout their healthcare journey. The organization values a patient-centered approach and strives to create an environment where every individual feels respected, informed, and cared for with the highest standards of professionalism and empathy.
The Patient & Family Concierge role at UPMC is integral in enhancing the overall patient experience by offering personalized assistance and support to patients, families, and vi... Show More
The Patient & Family Concierge role at UPMC is integral in enhancing the overall patient experience by offering personalized assistance and support to patients, families, and vi... Show More
Job Requirements
- Must have desire, drive, and compassion to provide exceptional patient and family experience
- High School diploma OR active High School/GED program enrollment OR one year previous job experience required in lieu of diploma
- ability to follow written and verbal instructions
- Act 34 clearance
- previous experience in healthcare or customer service preferred but not required
Job Qualifications
- High School diploma or active High School/GED program enrollment or one year previous job experience in lieu of diploma
- ability to follow written and verbal instructions
- previous healthcare or customer service experience a plus
- strong interpersonal and communication skills
- compassionate and patient-focused attitude
- ability to perform multiple duties efficiently
- knowledge of basic cleaning and food safety procedures
- proficiency in using hospital communication and transportation systems
Job Duties
- Greets patients and families warmly and provides directions and escort assistance
- disseminates patient information while maintaining confidentiality
- issues courtesy parking discounts and validates patient parking
- cleans and organizes assigned areas including patient rooms and public spaces
- assembles and serves meals according to diet orders and maintains food safety
- transports patients, equipment, and specimens safely between hospital units
- retrieves, sets up, and maintains telehealth carts for patient appointments
- orders, organizes, and delivers supplies and equipment to patient units
- answers unit phones and responds to call lights under nursing assistant or PCT direction
- rounds hourly to ensure responsibilities are met
- prints and distributes daily plans of care
- promotes patient mobility and social interaction
- adheres to infection control and hand hygiene procedures
- follows mandatory reporting procedures for incidents and serious events
- exhibits UPMC values and service behaviors in all duties
- performs other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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