UPMC Children's Hospital of Pittsburgh logo

Patient & Family Concierge

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $18.00
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Work Schedule

Rotating Shifts
Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Employee Discounts
Holiday pay

Job Description

UPMC Children's Hospital is a leading healthcare institution renowned for its dedicated pediatric care, comprehensive medical services, and commitment to nurturing the health and well-being of children and their families. As part of the University of Pittsburgh Medical Center (UPMC) system, the hospital combines state-of-the-art technology with compassionate care delivered by a team of experienced healthcare professionals. UPMC Children’s Hospital is recognized for its focus on innovative treatments, family-centered care, and a supportive environment that helps young patients and their families navigate through challenging medical situations.

The hospital prides itself on creating a welcoming and supportive environment where ever... Show More

Job Requirements

  • High school diploma or equivalent or one year of previous job experience required in lieu of high school diploma or GED
  • clearances with renewal (31, 33, 34, and 73)

Job Qualifications

  • High school diploma or equivalent
  • one year of previous job experience in lieu of high school diploma or GED
  • effective communication skills
  • ability to multitask and prioritize
  • customer service experience
  • familiarity with hospital environment preferred

Job Duties

  • Greet and assist patients, families, and visitors while maintaining confidentiality
  • serve as a resource for hospital policies, visiting hours, and directions
  • handle patient belongings tracking, parking validations, scooters, and meal tray delivery
  • clean and organize patient rooms, public areas, and other spaces
  • replenish supplies and report maintenance needs
  • manage and organize supplies, deliver materials to units, and monitor inventory and expiration dates
  • answer phones and respond to patient call lights

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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