UPMC Children's Hospital of Pittsburgh logo

Patient & Family Concierge

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $19.00
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Work Schedule

Rotating Shifts
Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee assistance program
flexible scheduling
Professional development opportunities
Employee wellness programs

Job Description

UPMC Children’s Hospital is a premier pediatric healthcare institution renowned for its commitment to providing exceptional medical care to children and their families. As part of the University of Pittsburgh Medical Center (UPMC) network, the hospital combines cutting-edge medical technology with compassionate care, offering a wide range of specialized services tailored to meet the unique needs of pediatric patients. UPMC Children’s Hospital is dedicated to fostering a healing environment that supports not only the physical well-being of its patients but also their emotional and psychological health. The hospital’s Emergency Department plays a crucial role in delivering timely and efficient care... Show More

Job Qualifications

  • High school diploma or equivalent
  • experience in customer service or healthcare setting preferred
  • strong communication skills
  • ability to multitask and manage time effectively
  • knowledge of hospital policies and procedures is a plus
  • compassionate and courteous demeanor

Job Duties

  • Greet and assist patients, families, and visitors, ensuring they reach their destinations while maintaining confidentiality
  • Serve as a resource for hospital policies, visiting hours, directions, and more
  • Handle patient belongings tracking, parking validations, scooters, and meal tray delivery
  • Clean and organize patient rooms, public areas, and other spaces
  • replenish supplies and report maintenance needs
  • Manage and organize supplies, deliver materials to units, and monitor inventory and expiration dates
  • Answer phones and respond to patient call lights

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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