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Patient & Family Concierge

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $18.00
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Work Schedule

Rotating Shifts
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Tuition Reimbursement
Life insurance

Job Description

UPMC Children's Hospital is a leading pediatric healthcare institution known for its commitment to providing comprehensive, compassionate, and technologically advanced medical care for children. Part of the University of Pittsburgh Medical Center network, UPMC Children’s Hospital offers specialized services across various pediatric specialties, including critical care, oncology, cardiology, and surgical services. The hospital prioritizes patient- and family-centered care, ensuring that both children and their families receive the support and resources needed throughout their treatment journey. With a focus on innovation, education, and community outreach, UPMC Children’s Hospital has established itself as a trusted healthcare provider dedicated to improving pediatric health... Show More

Job Requirements

  • High school diploma or equivalent or one year of previous job experience required in lieu of high school diploma or GED
  • Clearances with renewal: 31, 33, 34, & 73
  • Ability to work rotating shifts and weekends
  • Strong communication skills
  • Customer service experience preferred

Job Qualifications

  • High school diploma or equivalent or one year of previous job experience required in lieu of high school diploma or GED
  • Strong communication and interpersonal skills
  • Ability to multitask and manage time effectively
  • Compassionate and patient-centered approach
  • Basic knowledge of hospital policies and procedures
  • Ability to work rotating shifts, weekends, and holidays

Job Duties

  • Greet and assist patients, families, and visitors, ensuring they reach their destinations while maintaining confidentiality
  • Serve as a resource for hospital policies, visiting hours, directions, and more
  • Handle patient belongings tracking, parking validations, scooters, and meal tray delivery
  • Clean and organize patient rooms, public areas, and other spaces
  • replenish supplies and report maintenance needs
  • Manage and organize supplies, deliver materials to units, and monitor inventory and expiration dates
  • Answer phones and respond to patient call lights

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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