Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Flexible Schedule
Job Description
The hiring establishment is a healthcare facility with a dedicated Emergency Department committed to delivering exceptional patient care and enhancing patient experiences. This institution prioritizes interdisciplinary collaboration and coordinated efforts among medical professionals to provide timely and efficient care for emergency patients. As a patient-centric healthcare provider, the facility integrates advanced patient flow management alongside a comprehensive approach to address patient concerns and improve overall satisfaction during critical moments of care. The Emergency Department is staffed by highly skilled physicians, nurses, and support personnel focused on maintaining and elevating the quality of emergency medical services. The hospital values innovative solutions... Show More
Job Requirements
- High school diploma
- three years relevant experience
- associates degree with one year relevant experience
- bachelors degree
- two years clerical or customer service experience preferred
- effective interpersonal skills
- excellent communication skills
- ability to perform independently in fast-paced environments
- proficiency in managing sensitive medical information
- multitasking capability under stress
- comfort in emergency or critical situations
Job Qualifications
- High school diploma
- three years relevant experience
- associates degree with one year relevant experience
- bachelors degree
- two years clerical or customer service experience preferred
- experience in healthcare or hospitality-related concierge service model
- success in patient complaint de-escalation
- excellent interpersonal skills
- strong customer service skills
- effective communication abilities
- ability to work independently under stress
- familiarity with medical terminology helpful
Job Duties
- Facilitate interdisciplinary communication to enhance patient care
- conduct regular rounds on patients and the Emergency Department
- provide consistent information and updates to patients
- act as a liaison between patients, hospital staff, and faculty
- resolve patient requests through collaboration with medical and ancillary teams
- employ de-escalation techniques and service recovery to address patient concerns
- manage and train Emergency Department volunteers
- track and report patient complaints and requests to leadership
- propose strategic solutions to improve patient care and program coordination
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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