Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $22.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
flexible spending accounts
Adoption assistance
Paid parental leave
retirement plans with employer match
Educational Assistance Program
Job Description
Advocate Health is the third-largest nonprofit, integrated health system in the United States, arising from the merger of Advocate Aurora Health and Atrium Health. Serving under the banners Advocate Health Care in Illinois, Atrium Health in the Carolinas, Georgia, and Alabama, and Aurora Health Care in Wisconsin, the organization is a recognized national leader in clinical innovation, health outcomes, consumer experience, and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health cares for nearly 6 million patients, participating extensively in clinical trials and research. The Wake Forest University School of Medicine represents the academic heart of this enterprise, emphasizing research... Show More
Job Requirements
- Bachelor's degree in sociology, psychology, or another human relations discipline preferred
- Prior hospital patient relations or comparable experience may be considered
- Knowledge of medical terminology and Medical Center service lines/chain of command preferred
- Exceptional communication skills
- Ability to handle emotional individuals calmly and effectively
- Sensitivity to diverse and multicultural populations
- Computer proficiency
Job Qualifications
- Bachelor's degree in sociology, psychology, or other human relations discipline preferred
- Prior hospital patient relations or comparable experience in a related field may be considered
- Knowledge of medical terminology and Medical Center service lines/chain of command preferred
- Exceptional communication and interpersonal skills in problem solving, mediation and conflict resolution
- Ability to deal calmly and effectively with people who may be emotional
- Sensitivity with respect to a diverse and multicultural population of patients, families, guests and medical staff
- Good computer skills
Job Duties
- Facilitates the resolution of problems and concerns voiced by patients and their family members regarding care rendered in the Medical Center
- Provides follow-up to ensure patient satisfaction and documentation for further analysis to maintain and improve the quality of care in the institution
- Ensures that all contact with patients, the public, physicians and other hospital staff are carried out in a prompt and courteous manner
- Works with others in the department to promote a harmonious work environment
- Displays concern and provides assistance or explains procedures as appropriate
- Performs duties and conducts interpersonal relationships in a manner designed to project a positive image of the Medical Center
- Assists in compilation of monthly Patient Relations report
- Promotes a caring and compassionate environment in the Intensive Care Unit
- Provides age/developmental appropriate care in accordance with Age/Developmental Specific Care Guidelines for the specific age groups served when interacting with patient’s families
- Performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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