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Patient Accounts Receptionist, UMKC School of Dentistry
Job Overview
Employment Type
Hourly
Compensation
Hourly
Up to $18.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Paid Time Off
Paid holidays
Paid parental leave
Disability insurance
Tuition Assistance
Employee assistance program
wellness programs
Job Description
The University of Missouri-Kansas City (UMKC) School of Dentistry Clinic is an esteemed academic institution dedicated to providing high-quality dental education and comprehensive patient care. As part of the broader University of Missouri system, UMKC is known for its commitment to excellence in teaching, research, and community service. The School of Dentistry Clinic serves a diverse patient population, offering a wide range of dental services to the community while training the next generation of dental professionals. The environment is collaborative and educational, integrating clinical practice with student learning to ensure the delivery of superior healthcare services.
The Receptionist po... Show More
The Receptionist po... Show More
Job Requirements
- high school diploma or equivalent
- minimum five years of relevant experience
- excellent communication skills
- ability to maintain patient confidentiality
- proficiency with office equipment and computer systems
- attention to detail
- customer service oriented
Job Qualifications
- high school diploma or equivalent
- at least five years of experience providing front-desk or administrative support in a healthcare or dental setting
- strong communication and customer service skills
- ability to manage multiple tasks efficiently
- familiarity with billing and insurance processes
- proficiency in handling sensitive patient information with confidentiality
- basic computer skills
Job Duties
- greet patients and inquire about their needs
- verify insurance coverage
- copy insurance cards and guide patients through appropriate forms to be signed
- answer patient questions regarding billing statements and insurance coverage
- answer patient phone calls and transfer calls to others within the department or the school as appropriate
- compute discounts and post fee waivers on patients’ charts when applicable
- take patient credit card information over the phone, always following established protocol
- reverse payments per instructions from the cashiers and post notes to patients’ charts
- post returned statements to patient charts and unlock patient charts when allowable
- sort mail and write patient chart numbers on checks for cashiers to post daily
- route checks not belonging to the general clinic to their respective destinations
- run CAD collection reports as required
- process patient refunds by card or check in accordance with policy
- perform miscellaneous projects and other duties as assigned by the supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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