Patient Account Specialist - Outpatient Rehab - Coronado Hospital - Day - Part Time (.6)
Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $29.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Employee wellness programs
Job Description
Sharp HealthCare is a leading healthcare provider known for its commitment to delivering high-quality medical services and compassionate patient care. Established as a prominent health system, Sharp HealthCare operates multiple hospitals, clinics, and specialized treatment centers, making it a critical part of the community it serves. The organization is dedicated to innovation, excellence, and patient-centered care, contributing significantly to the health and wellness of diverse populations. Sharp HealthCare is widely recognized for its robust network of healthcare professionals, advanced medical technology, and a culture that promotes teamwork and continuous improvement. It prides itself on an environment that values diversity, equity,... Show More
Job Requirements
- minimum of 3 years experience in a customer service role
- willingness to work 7 am to 3:30 pm shifts
- ability to work weekends as needed
- excellent communication and interpersonal skills
- basic computer literacy and proficiency with Microsoft Office
- knowledge of billing, scheduling, and insurance verification processes
- ability to handle cash payments and perform reconciliations
- strong organizational skills and attention to detail
- ability to work collaboratively in a team environment
- adherence to healthcare privacy and confidentiality standards
Job Qualifications
- 3 years experience in a high contact customer service position or equivalent setting
- bachelor degree in hospitality, business, marketing or related field preferred
- 3 years sales or retail experience in a high-volume customer focused environment preferred
- 2 years experience working with POS and cash reconciliation preferred
- proficient computer skills including Microsoft Office Suite
Job Duties
- Accurately registers patients
- enters patient demographics information into billing/scheduling system for all new patients
- verifies correct demographics on all returning patients
- verify patient insurance eligibility
- assists patients with financial payment arrangements
- determines self-pay patients and coordinates financial assistance
- enters charges into billing system within 24 hours of service date
- manages Hold Bill report and monthly self-pay patient review
- collects patient payments in accordance with health plan contracts
- provides patient receipts for all transactions
- maintains cash drawer security
- demonstrates adaptability by maintaining a safe and clean lobby
- performs receptionist duties including greeting patients and managing phone calls professionally
- maintains appointment scheduling and reconciles daily schedules
- completes procurement paperwork and maintains supply inventory
- advocates healthcare mission and handles customer service issues
- actively participates in team meetings and problem resolution
- utilizes service recovery tools appropriately
Job Location
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