Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.18 - $25.34
Work Schedule
Rotating Shifts
Flexible
Day Shifts
Weekend Shifts
Benefits
Paid Time Off
retirement plans
medical and prescription drug insurance
dental and vision insurance
disability and life insurance
Paid parental leave
Tuition Reimbursement
Student loan planning support
flexible spending accounts
wellness programs
voluntary benefits
Community and volunteer opportunities
Discounts through partners
Job Description
RWJ Rahway, also known as RWJUH Rahway Hospital, is a prominent healthcare facility located at 865 Stone Street, Rahway, NJ, 07065. As part of the larger RWJBarnabas Health system, RWJ Rahway emphasizes delivering high-quality, patient-centered medical care while fostering a compassionate and equitable environment. The hospital and its concierge department are dedicated to streamlining the patient access process to ensure smooth healthcare experiences for all individuals seeking services. The hospital is recognized for its commitment to innovative healthcare strategies, educational growth, and community health advancement, making it a leading academic health system in New Jersey. This facility offers a collaborative... Show More
Job Requirements
- High school diploma or general education equivalent (G.E.D.)
- knowledge of medical terminology, insurance verification, and billing processes
- willingness to work flexible hours, including weekends and holidays
- proficiency in computer skills, including experience with electronic medical records
- strong communication skills
Job Qualifications
- High School Diploma or General Education Equivalent (G.E.D.)
- knowledge of medical terminology, insurance verification, and billing processes
- willingness to work flexible hours, including weekends and holidays
- proficiency in computer skills, including experience with electronic medical records
- strong communication skills
- post-secondary degree in healthcare administration preferred
- certification as a Certified Healthcare Access Associate (CHAA) preferred
Job Duties
- Provides excellent customer service to all patients, colleagues and other external and internal customers
- obtains and accurately documents all demographic information
- meets and exceeds department goals including accuracy, point of service collections, and productivity
- informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered
- demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes
- verifies accuracy of patient demographic information to avoid duplicating a medical record
- complies with organizational policies on Advance Directives and Patient Rights
- maintains department productivity by asking for additional duties when patient flow permits
- demonstrates initiative and motivation in role
- proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
- works closely and professionally with nursing and ancillary departments to foster a team environment
- participates in training through development of training tools, presentations at department in-services or staff meetings, or through training of registration staff outside of the patient access department
- interviews patients, family members and other responsible parties to gather pertinent demographic and financial information for scheduling, pre-registration and/or registration based on assigned work
- completes verification of coverage of all insurances and financial clearance activity
- ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient
- completes Medicare Questionnaire on all patients that are eligible
- demonstrates a high level of efficiency, accuracy and productivity
- follows department procedures when a duplicate medical record assignment is made
- provides patients with all regulatory documents, obtain required signatures, and witnesses all patients’ signatures
- makes customer needs a priority
- provides direct observation of customer service being performed by other organizational members and reports issues to the supervisor or director
- reflects commitment to building a supportive work environment and maintains a positive attitude
- proper use of Code Phone and Paging Codes through computer system (ED registrars)
- other duties assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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