Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Rotating Shifts
Day Shifts
Benefits
voluntary benefits
Flex pay
401k
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Job Description
Towne Park is a leading hospitality company known for delivering exceptional customer service experiences across various industries, particularly in healthcare. They are partnered with renowned healthcare provider Baylor Scott & White, one of the largest and most respected health systems in Texas. Towne Park specializes in providing premium support services that enhance operational efficiency and enhance client satisfaction within hospital settings. The company's commitment to excellence, integrity, and teamwork underscores its role as a trusted partner for institutions requiring high-quality visitor management and hospitality services. Their joint partnership aims to uphold safety, security, and hospitality standards in healthcare environments.
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Job Requirements
- Must be at least 18 years of age
- Must be able to pass a criminal background and drug screen
- Must obtain immunizations and medical tests as required by Baylor Scott and White
- Ability to work varying shifts including nights, weekends, and holidays
- Ability to work outdoors in various weather conditions
- Ability to lift up to 100 pounds occasionally and up to 50 pounds frequently
- High school diploma or GED preferred
- Related customer service experience or training or equivalent combination of education and experience
Job Qualifications
- High school diploma or general education degree (GED) preferred
- Related customer service experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customers and personal services
- Ability to read and write standard English language
- Strong communication and interpersonal skills with the ability to interact effectively with diverse individuals
- Ability to multitask and prioritize tasks
- Ability to remain calm and composed under pressure
- Ability to de-escalate stressful situations
- Ability to work independently
- Ability to perform general typing and basic computer skills
- Attention to detail and adherence to safety protocols
Job Duties
- Arrive and check in all visitors, vendors, and patients providing visible badges for their duration in the hospital
- Accurately enter visitor information into the hospital database maintaining patient privacy in compliance with HIPAA and PHI standards
- Monitor screening equipment provided by Baylor Scott and White and follow respective workflows
- Promptly report anything suspicious to Public Safety for further evaluation and response
- Assist patients and guests with inquiries, directions, and initial questions regarding the facility or services
- Maintain vigilance, professionalism, and customer service while adhering to safety protocols and procedures
- Regulate patient and visitor access control according to Towne Park and Baylor Scott and White policies
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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