Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Rotating Shifts
Standard Hours
Day Shifts
Weekend Shifts
Night Shifts
Benefits
voluntary benefits
Flex pay
401k
paid time off (PTO)
Medical insurance
Dental Insurance
Vision Insurance
Job Description
Towne Park is a premiere hospitality company known for its exceptional commitment to providing superior customer service within the healthcare industry. Partnered with Baylor Scott & White, a leading healthcare provider known for exceptional patient care and medical excellence, Towne Park plays an integral role in enhancing the hospital patient and visitor experience. This partnership allows Towne Park to operate in a critical environment where safety, professionalism, and customer service are paramount. Towne Park specializes in various hospitality services including valet, security, and concierge roles in multiple settings, with a particular focus on healthcare environments where safety and customer satisfaction... Show More
Job Requirements
- must be at least 18 years of age and be able to pass a criminal background and drug screen
- must obtain immunizations and medical tests as required by Baylor Scott and White
- high school diploma or general education degree (GED) preferred
- related customer service experience and or training or equivalent combination of education and experience
Job Qualifications
- high school diploma or general education degree (GED) preferred
- related customer service experience and or training or equivalent combination of education and experience
- knowledge of principles and processes for providing customers and personal services
- ability to read and write standard English language
- ability to multitask
- ability to prioritize tasks and remain calm in stressful situations
- ability to de-escalate and remain calm in stressful situations
- ability to work independently
- ability to perform general typing and or basic computer skills
- ability to remain calm and composed under pressure
- strong communication and interpersonal skills with the ability to interact effectively with individuals from diverse backgrounds
- attention to detail and consistent adherence to safety protocols
Job Duties
- arrive and check-in all visitors vendors and patients providing visible badges for their duration in the hospital
- accurately enter visitor information into the hospital database while maintaining patient privacy in compliance with HIPAA and PHI standards
- monitor screening equipment provided by Baylor and follow respective workflows
- promptly report anything suspicious to public safety for further evaluation and response
- assist patients and guests with inquiries directions and initial questions regarding the facility or services
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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