Patient Access Coordinator - Baylor Scott & White Temple

Killeen, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $18.00 - $20.00

Work Schedule

Rotating Shifts

Day Shifts

Weekend Shifts

Night Shifts

Benefits

voluntary benefits

Flex pay

401k

Paid Time Off

Medical insurance

Dental Insurance

Vision Insurance

Job Description

Towne Park is a premiere hospitality company renowned for its exceptional service standards and commitment to enhancing customer experiences. Contracted with Baylor Scott & White, one of the leading healthcare providers in the region, Towne Park plays a crucial role in delivering outstanding visitor management services within hospital settings. The company specializes in offering unique hospitality solutions tailored to meet the needs of healthcare facilities, ensuring that visitors, patients, and staff encounter a safe, welcoming, and efficient environment during their interactions.

Located within the high-energy environment of Baylor Scott & White hospitals, Towne Park integrates hospitality with healthcare safety protocol... Show More

Job Requirements

Must be at least 18 years of age and be able to pass a criminal background and drug screen
must obtain immunizations and medical tests as required by Baylor Scott and White
high school diploma or GED preferred
related customer service experience and/or training or equivalent combination of education and experience
ability to read and write standard English language
ability to multitask
ability to prioritize and remain calm in stressful situations
ability to de-escalate stressful situations
ability to work independently
ability to perform general typing and basic computer skills
strong communication and interpersonal skills
attention to detail and adherence to safety protocols

Job Qualifications

High school diploma or general education degree (GED) preferred
related customer service experience and/or training or equivalent combination of education and experience
knowledge of principles and processes for providing customers and personal services
ability to read and write standard English language
ability to multitask
ability to prioritize tasks and remain calm in stressful situations
ability to de-escalate and remain calm in stressful situations
ability to work independently
ability to perform general typing and/or basic computer skills
strong communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgrounds
attention to detail and consistent adherence to safety protocols

Job Duties

Arrive and check-in all visitors, vendors, and patients, providing visible badges for their duration in the hospital
accurately enter visitor information into the hospital database while maintaining patient privacy in compliance with HIPAA and PHI standards
monitor screening equipment provided by Baylor Scott and White and follow respective workflows
promptly report anything suspicious to Public Safety for further evaluation and response
assist patients and guests with inquiries, directions, and initial questions regarding the facility or services
maintain vigilance, professionalism, and customer service while adhering to established safety protocols and procedures
regulate patient and visitor access control in accordance with Towne Park and Baylor Scott and White policies

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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