Towne Park

Patient Access Coordinator - Baylor Scott & White Temple

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $18.00 - $20.00
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Work Schedule

Rotating Shifts
Day Shifts
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Benefits

voluntary benefits
Flex pay
401k
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance

Job Description

Towne Park is a well-established hospitality services company dedicated to creating exceptional experiences through outstanding customer service. Serving as a trusted partner in the hospitality industry, Towne Park operates with a commitment to creating smiles by delivering compassionate and efficient service to patients, visitors, and guests across its various locations. With a strong emphasis on making a positive impact, Towne Park fosters a work environment where employees can truly make a difference in the lives of those they serve. The company prides itself on its role in enhancing the patient and visitor experience, especially in critical settings such as hospitals,... Show More

Job Requirements

  • Must be at least 18 years of age and be able to pass a criminal background and drug screen
  • Must obtain immunizations and medical tests as required by Baylor Scott and White
  • High school diploma or general education degree (GED) preferred
  • Related customer service experience and/or training or equivalent combination of education and experience

Job Qualifications

  • High school diploma or general education degree (GED) preferred
  • Related customer service experience and/or training
  • Knowledge of principles and processes for providing customers and personal services
  • Ability to read and write standard English language
  • Ability to multitask
  • Ability to prioritize tasks and remain calm in stressful situations
  • Ability to de-escalate and remain calm in stressful situations
  • Ability to work independently
  • Ability to perform general typing and/or basic computer skills
  • Strong communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgrounds
  • Attention to detail and consistent adherence to safety protocols

Job Duties

  • Arrive and check-in all visitors, vendors, and patients, providing visible badges for their duration in the hospital
  • Accurately enter visitor information into the hospital database while maintaining patient privacy in compliance with HIPAA and PHI standards
  • Monitor screening equipment provided by Baylor and follow respective workflows
  • Promptly report anything suspicious to Public Safety for further evaluation and response
  • Assist patients and guests with inquiries, directions, and initial questions regarding the facility or services
  • Maintain an important level of vigilance, professionalism, and customer service while adhering to established safety protocols and procedures
  • Monitor condition of physical area and promptly report anything below standard to management

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.