Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading hospitality services company dedicated to creating exceptional experiences for millions of patients, visitors, and guests. Specializing in hospitality and customer service within environments such as healthcare facilities, Towne Park prides itself on delivering compassionate, professional, and efficient service that significantly alleviates the anxiety often associated with hospital visits. The company is committed to fostering a work culture where every employee can make a tangible impact by brightening someone else's day, whether that be a patient, visitor, or a colleague. Towne Park’s approach merges hospitality with genuine care, aiming to create smiles through every interaction and... Show More
Job Requirements
- High school diploma or GED preferred
- Must be at least 18 years of age
- Must pass a criminal background check and drug screening
- Must obtain required immunizations and medical tests
- Related customer service experience and/or training preferred
- Ability to work varying shifts including nights, weekends, and holidays
- Ability to work outdoors in various weather conditions
- Ability to stand or walk for extended periods
- Ability to lift up to 50 pounds occasionally
- Ability to maintain composure under pressure
Job Qualifications
- High school diploma or general education degree (GED) preferred
- Must be at least 18 years of age and able to pass a criminal background and drug screen
- Must obtain immunizations and medical tests as required by Baylor Scott and White
- Related customer service experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customers and personal services
- Ability to read and write standard English language
- Ability to multitask
- Ability to prioritize tasks and remain calm in stressful situations
- Ability to de-escalate and remain calm in stressful situations
- Ability to work independently
- Ability to perform general typing and/or basic computer skills
- Strong communication and interpersonal skills with the ability to interact effectively with diverse backgrounds
- Attention to detail and consistent adherence to safety protocols
Job Duties
- Arrive and check-in all visitors, vendors, and patients providing visible badges for their duration in the hospital
- Accurately enter visitor information into the hospital database while maintaining patient privacy in compliance with HIPAA and PHI standards
- Monitor screening equipment provided by Baylor and follow respective workflows
- Promptly report anything suspicious to Public Safety for further evaluation and response
- Assist patients and guests with inquiries, directions, and initial questions regarding the facility or services
- Maintain vigilance, professionalism, and customer service while adhering to safety protocols
- Regulate patient and visitor access control in accordance with company and hospital policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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