Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Day Shifts
Weekend Shifts
Split Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading provider of parking services, committed to delivering high-quality, customer-focused experiences across various locations, including healthcare facilities, airports, and commercial venues. The company emphasizes a culture of safety, professionalism, and efficiency, aiming to support its clients by ensuring smooth and secure access for visitors and patrons. Towne Park prides itself on competitive and fair compensation, offering employees hourly pay that reflects their experience, skills, and location, along with a comprehensive benefits package designed to promote well-being and financial security.
This full-time position as a Visitor Management Concierge involves working at hospital entrances to welcome and ass... Show More
This full-time position as a Visitor Management Concierge involves working at hospital entrances to welcome and ass... Show More
Job Requirements
- Must be at least 18 years of age
- Must be able to pass a criminal background and drug screen
- Must obtain immunizations and medical tests as required by Baylor Scott and White
- Related customer service experience or training
- Ability to work varying shifts including nights, weekends, and holidays
- Ability to work in inclement weather and various weather extremes
- Ability to exert up to 50 pounds of force occasionally, up to 25 pounds frequently, and greater than 10 pounds constantly
- Ability to stand or sit for extended periods
- Ability to climb stairs, kneel, crouch, or crawl
- Ability to adjust vision and maintain focus
- Must have strong communication and interpersonal skills
Job Qualifications
- High school diploma or general education degree preferred
- Related customer service experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customers and personal services
- Ability to read and write standard English language
- Ability to multitask
- Ability to prioritize tasks and remain calm in stressful situations
- Ability to de-escalate and remain calm in stressful situations
- Ability to work independently
- Ability to perform general typing and/or basic computer skills
- Ability to remain calm and composed under pressure
- Strong communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgrounds
- Attention to detail and consistent adherence to safety protocols
Job Duties
- Arrive and check-in all visitors, vendors, and patients, providing visible badges for their duration in the hospital
- Accurately enter visitor information into the hospital database while maintaining patient privacy in compliance with HIPAA and PHI standards
- Monitor screening equipment provided by Baylor Scott and White and follow respective workflows
- Promptly report anything suspicious to Public Safety for further evaluation and response
- Assist patients and guests with inquiries, directions, and initial questions regarding the facility or services
- Maintain vigilance, professionalism, and customer service while adhering to established safety protocols
- Regulate patient and visitor access control in accordance with Towne Park and Baylor Scott and White policies
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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