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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.25 - $22.00
Work Schedule
Standard Hours
Benefits
competitive compensation
paid national holidays
floating holidays
Paid Time Off
Medical insurance
Dental Insurance
vision benefits
401k plan
Paid parental leave
Employee Referral Bonus
Mentorship programs
Job Description
Hanger, Inc. is the world’s premier provider of orthotic and prosthetic (O&P) services and products, with a rich history of 160 years in clinical excellence and innovation. As a company driven by the mantra "Empowering Human Potential," Hanger operates the largest network of O&P patient care clinics nationwide through its Patient Care segment and delivers a comprehensive range of branded and private label O&P devices, products, and components via its Products & Services segment. The company’s mission is to lead the orthotic and prosthetic markets by providing superior patient care, clinical outcomes, innovative services, and exceptional value to patients and... Show More
Job Requirements
- High school diploma or equivalent combination of education and experience required
- Less than one year of customer service, administrative or related experience required
- Be at minimum a good fit for the job as determined by the Talent Sorter assessment preferred
- Must have or be eligible to obtain a valid driver’s license and driving record within Hanger’s Motor Vehicle Safety Policy
- Ability to key 30 words per minute with accuracy
- Ability to use a computer including Windows-based software and email
- Ability to use office equipment such as facsimile machines, calculators, postage machines, and copiers
- Ability to work with handicapped individuals
- Strong interpersonal, oral and written communication skills
Job Qualifications
- High school diploma or equivalent combination of education and experience
- Experience in customer service, administrative or related roles
- Experience in a receptionist position or medical front office procedures preferred
- Strong interpersonal, oral and written communication skills
- Ability to key 30 words per minute with accuracy
- Understanding of Alpha filing system
- Knowledge of medical reimbursement and terminology preferred
- Proficiency in computer applications including Windows-based software and email
- Ability to use office equipment such as facsimile machines, calculators, postage machines, and copiers
- Ability to work with handicapped individuals
- Ability to act with integrity, honesty, and transparency
- Commitment to patient-centered care
- Ability to foster collaboration and constructive dialogue
- Willingness to innovate and respond to change
- Focus on achieving superior outcomes
Job Duties
- Greet and assist patients upon arrival
- Provide information on wait times and address inquiries at the front desk
- Verify and update patient demographics and insurance details during check-in
- Handle walk-in registrations
- Collect patient payments including deductibles, copays, and co-insurance at the front desk
- Coordinate follow-up appointments including cast and measure, delivery, and prosthetic care plans
- Serve as a liaison for clinic services providing information on patient experience programs, support groups, and other resources
- Collaborate with Revenue Cycle Management (RCM) team to obtain necessary patient information
- Ensure accurate and complete electronic health records for all patients
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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