Patient Access & Guest Services Representative
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $21.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Professional development opportunities
Employee assistance program
Job Description
Mary Free Bed Rehabilitation Hospital is a nationally accredited, not-for-profit rehabilitation hospital dedicated to restoring hope and freedom through comprehensive rehabilitation services. The hospital has been a pillar in the medical community for over a century, serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics, as well as home and community programs. Known for its patient-centered approach and innovative care, Mary Free Bed has earned a reputation for outstanding clinical outcomes across Michigan and beyond. The hospital’s mission emphasizes compassion, quality care, and the empowerment of patients and their families as they rebuild... Show More
Job Requirements
- High school diploma or GED
- Two years of customer service experience preferably in healthcare
- Competent with computers including Microsoft Office Suite
- Functional hearing ability for phone and PA communications
- Ability to work flexible schedules and extended hours as needed
- Problem resolution skills
- Ability to manage multiple priorities
- Ability to communicate effectively in standard English
- Ability to understand and follow written, oral, or diagram instructions
Job Qualifications
- High school diploma or GED
- Two years of customer service experience
- Competent with computers and Microsoft Office Suite software
- Strong communication skills including ability to present information effectively
- Problem resolution skills
- Ability to manage multiple priorities
- Ability to speak, read, and write standard English
- Ability to apply reasoning to carry out instructions
- Preferred bilingual
- Previous guest service or concierge experience
Job Duties
- Greet and assist patients, families, staff, and visitors with a friendly, professional demeanor
- Serve at key access points providing wayfinding and program-specific information
- Secure courtesy wheelchairs and assist with mobility needs
- Ensure a positive arrival and departure experience by offering information, assistance, and warm goodbyes
- Maintain a clean and orderly guest area
- Effectively use telephones and internal systems to relay accurate information
- Partner with volunteers and staff to support efficient throughput and patient flow
- Maintain knowledge of hospital departments, services, and locations
- Support outpatient access work queue activity
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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