Patient Access & Guest Services Representative
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.50 - $1.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Flexible working hours
Job Description
Mary Free Bed is a renowned not-for-profit, nationally accredited rehabilitation hospital dedicated to providing exceptional care to thousands of children and adults every year. Located in Michigan, this specialty hospital offers comprehensive rehabilitation services including inpatient care, outpatient services, sub-acute rehabilitation, orthotics and prosthetics, as well as home and community programs. With a legacy spanning over a century, Mary Free Bed has earned a distinguished reputation for excellence in rehabilitation, focused solely on restoring hope and freedom through rehabilitation for its patients. The hospital employs a wide range of clinical professionals including physicians, nurses, and therapists who work collaboratively to... Show More
Job Requirements
- High school diploma or GED
- Two years of customer service experience, health care industry preferred
- Competent with computers and Microsoft Office Suite software
- Functional hearing abilities for communications from telephonic devices and PA speakers
- Ability to work flexible schedules and extended hours as needed
- Must have problem resolution skills
- Must have ability to manage multiple priorities
- Ability to speak, read, and write standard English
- Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form
Job Qualifications
- High school diploma or GED
- Two years of customer service experience, health care industry preferred
- Competent with computers and Microsoft Office Suite software
- Functional hearing abilities for communications from telephonic devices and PA speakers
- Ability to work flexible schedules and extended hours as needed
- Problem resolution skills
- Ability to manage multiple priorities
- Ability to speak, read, and write standard English
- Ability to apply reasoning to carry out instructions
- Bilingual preferred
- Previous guest service, concierge, or customer service experience preferred
Job Duties
- Greet and assist patients, families, staff, and visitors with a friendly, professional demeanor
- Serve at key access points, providing wayfinding and program-specific information
- Secure courtesy wheelchairs and assist with mobility needs
- Ensure a positive arrival and departure experience by offering information, assistance, and warm goodbyes
- Maintain a clean and orderly guest area
- Effectively use telephones and internal systems to relay accurate information
- Partner with volunteers and staff to support efficient throughput and patient flow
- Maintain knowledge of hospital departments, services, and locations
- Support Outpatient Access work queue activity
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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