Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Weekend Shifts
Split Shifts
Night Shifts
Benefits
Paid Time Off
Uniform allowance
training programs
Employee Discounts
team environment
Holiday pay
Flexible Schedule
Job Description
Lehigh Valley International Airport, located in Allentown, PA, serves as a crucial hub for travelers within the region, providing comprehensive aviation services and ensuring the seamless movement of passengers and cargo. As a prominent airport facility, it plays a vital role in facilitating air travel and delivering a positive passenger experience through excellent operational standards, security measures, and customer service. The airport serves a diverse clientele, including business travelers, tourists, and local residents, offering amenities such as ticketing counters, ground transportation, baggage handling, and accessibility services. Lehigh Valley International Airport is committed to maintaining a safe, efficient, and welcoming environment... Show More
Job Requirements
- must be at least 18 years old
- must wear provided uniforms (uniforms must be clean and presentable) and personal protective equipment
- must be available to work split shifts, nights, weekends and holidays when required
- successfully pass continual training, security, and employment requirements
- must possess acceptable English language skills to include speaking, reading, writing and comprehension
- ability to regularly sit, stand, walk, reach with hands and arms, climb, balance
- stoop, kneel and crouch or crawl
- must be able to use hands and fingers to type, handle bags, boxes, objects or controls
- ability to lift and/or move up to 50 pounds repeatedly and occasionally lift to 99 pounds with assistance
- vision abilities include, with or without corrective lenses, close, distance, color and peripheral vision, depth perception and the ability to adjust focus
- sufficient auditory ability, with or without audiological devices, to decipher telephone/radio communications, interact with the public and others, decipher radio communications, and hear alarms, including vehicle and other warning signals
- able to tolerate exposure to noise levels up to 100 decibels requiring mandatory hearing protection
- able and willing to work in inclement weather, including extreme cold and warm temperatures
Job Qualifications
- high school diploma or general equivalency diploma (GED)
- customer service experience preferred
- PC skills include Word, Excel, Outlook and other applicable computer programs
- acceptable written, oral, and interpersonal skills
Job Duties
- assist and transport passengers in wheelchairs between curbside, ticket counters, departure gates, baggage claim, and personal vehicles
- safely maneuver customers and carryon baggage weighing up to 250 pounds on inclines without assistance
- assist with passenger luggage between curbside, ticket counters, departure gates, baggage claim, and personal vehicles
- provide accurate and courteous information regarding airport facilities, airline flight information, airport parking shuttle, ground transportation, hotel, concessions, and airport programs
- promptly report any accidents, injuries, or unsafe conditions to management
- ensure all passenger support equipment, including wheelchairs, luggage carts, and battery chargers are clean, sanitized, operational, and properly maintained
- retrieve and reposition wheelchairs and baggage carts in designated areas as needed
- assist customers with disabilities by helping clear snow from vehicles parked in designated accessible parking spaces during winter months
- adhere to all safety, security, and company policies
- deliver proactive customer service by anticipating passenger needs and providing a welcoming experience with professionalism, patience, and a people-first attitude
- cheerfully interact in all modes of communication including face to face, two-way radio, telephone, and email
- maintain a strong teamwork approach by collaborating with coworkers and airport stakeholders to ensure efficient and positive passenger experiences
- report during emergency situations as necessary
- report to work during all weather conditions
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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