Job Overview
Employment Type
Hourly
Part-time
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
The hiring establishment is a prominent airport services provider specializing in offering top-notch assistance to passengers and visitors within the airport terminal. The company is dedicated to delivering exceptional customer service by facilitating smooth and comfortable mobility for customers with disabilities or those needing additional support. This airport services company plays a crucial role in maintaining a safe and welcoming environment by supporting passengers through various airport processes such as ticketing, gate access, baggage claim, and vehicle access. The company takes pride in its professionalism, punctuality, and reliability, ensuring that every traveler experiences a seamless journey from arrival to departure... Show More
Job Requirements
- Must be at least 18 years old to apply
- high school diploma or GED required
- successfully pass new hire background checks and drug screenings
- successfully pass all airline and airport required training
- detailed oriented, organized, punctual, reliable, and flexible
- able to work independently and as a team player
- able to regularly sit, stand, walk, reach with hands and arms, balance, stoop, and kneel
- must be able to use hands and fingers to type, handle bags, boxes, objects, or controls
- ability to push and pull customers with various weights in wheelchairs up and down incline and lift up to 50 lbs
- vision abilities include close, distance, color and peripheral vision, depth perception and the ability to adjust focus
- able to work in cold and hot temperature environments such as jet-bridge, walking outside between buildings, and snow removal in airport parking lots
Job Qualifications
- Previous customer service experience
- basic computer skills
- good English language skills including speaking, spelling, punctuation, and grammar
- high school diploma or GED
- ability to work independently and as a team player
- detailed oriented
- organized
- punctual
- reliable
- flexible
Job Duties
- Transport customers in wheelchairs from the terminal curbside, to and from the airline ticket counters, departing gates, baggage-claim and passenger vehicles
- assist customers with luggage from the terminal curbside, to and from the airline ticket counters, departing gates, baggage-claim and passenger vehicles when requested
- disinfect wheelchairs and luggage carts during each shift
- provide customer service by anticipating customer needs and assisting with general airport information such as airline, car rental and parking information with professionalism, patience, and a people-first attitude
- gather and position wheelchairs and baggage carts to designated locations as needed during each shift
- cheerfully interact in all modes of communication: face to face, two-way radio, telephone, and email
- coordinate service requests with coworkers or supervisor as needed
- assist customers parked in handicapped parking with vehicle snow removal during winter months
- perform other duties as assigned and directed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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