Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Group medical insurance
Vision Insurance
Dental Insurance
Life insurance
401k retirement match
Paid holidays
Floating holiday
Paid Time Off
Jury Duty Pay
Employee Discounts
Employee assistance program
Job Description
TakeFlite is a reputable regional airline dedicated to providing reliable air transportation services to various communities. Known for its commitment to safety, efficiency, and customer satisfaction, TakeFlite operates in a fast-paced environment that requires seamless coordination among all departments to ensure smooth daily flight operations. As an established airline company, TakeFlite places a strong emphasis on delivering exceptional passenger experiences through attentive service, timely communication, and professional conduct. The airline continually invests in training and technology to support its workforce, maintain operational excellence, and meet evolving industry standards. Working at TakeFlite means becoming part of a dynamic team that values... Show More
Job Requirements
- valid driver’s license
- high school diploma or equivalent
- previous experience in customer service or the airline industry preferred
- ability to communicate effectively with diverse populations
- must be able to work the scheduled hours, Monday through Friday, 6:00 AM to 2:30 PM
- proficiency with computers and airline software or ability to acquire
- ability to stand for extended periods and perform physical tasks related to passenger service
- strong problem-solving skills and adaptability
- commitment to uphold company policies and procedures
Job Qualifications
- high school diploma or equivalent
- excellent customer service skills
- proficiency with airline software programs or ability to learn quickly
- strong communication skills both verbal and written
- ability to handle multiple tasks in a fast-paced environment
- attention to detail and accuracy in processing transactions
- ability to work collaboratively as part of a team
- strong organizational skills
- ability to maintain professionalism and positive attitude under pressure
- capability to perform administrative tasks and basic accounting support
Job Duties
- ensure high-quality and consistent customer satisfaction by delivering courteous and knowledgeable service at the passenger service desk, over the phone, and in written communications
- responsible for the procedures involved in opening and closing the passenger lobby at the start and end of daily service
- learn, understand, and accurately facilitate all functions of TakeFlite airline software program
- accurately process freight airway bills and passenger tickets via TakeFlite
- ensure the cash drawer is properly managed and accurately finalize and submit the Daily Sales Report verifications
- maintain regular communication with village agents about flight status via phone calls, emails, and recorded messages
- reserve seats for passengers and provide customers with instructions for cargo processing
- collaborate with the Cargo department to provide updates on flight and load status
- collaborate with the Sales and Operations teams to create and distribute customer charter quote details
- review weekly mail comparisons and prepare a weekly mail report for accounting
- conduct monthly audit of Accounts Payable weight verification
- ensure prompt collection of accounts through communication and review overdue accounts for appropriate action
- continuously review and revise workplace instructions for PSA
- perform training to new employees or staff members
- maintain cleanliness in the lobby by vacuuming daily and stocking the coffee station
- become cross-trained in Cargo CSA Activities to support the Cargo office
- support Director of Operations, Chief Pilot, or Passenger and Service Supervisor with additional administrative tasks
A simple hiring platform for hospitality businesses.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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