Worldwide Flight Services logo

Passenger Services Agent

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $20.00
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Work Schedule

Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Daily Pay access
Employee recognition awards
medical insurance options
Travel Discounts
wellness programs
401k Retirement Plan
Internal mobility opportunities

Job Description

Worldwide Flight Services (WFS) is a global leader in cargo handling, passenger services, ramp handling, and technical services with a presence at 164 airports across 18 countries on five continents. This company prides itself on providing exceptional support to airlines and their passengers by ensuring the timely delivery of cargo shipments, luggage processing, business-to-customer delivery, and facilitating on-time flights. WFS operates with a strong commitment to safety, security, and operational excellence while striving to maintain the highest standards in the aviation service industry. With a focus on continuous improvement and innovation, WFS has built a reputation as a reliable and... Show More

Job Requirements

  • High school diploma or GED equivalent
  • Must be bilingual in English and Spanish
  • At least 1 year of experience in customer service or related field
  • Ability to work varied shifts, including weekends, holidays, and nights
  • Strong verbal and written communication skills
  • Ability to lift and handle baggage weighing up to 50 lbs
  • Basic computer proficiency, including the ability to input data and use relevant software
  • Stay up to date on recurrent training as assigned
  • Ability to obtain and maintain airport security badge
  • Ability to read, write, and speak the English language

Job Qualifications

  • High school diploma or GED equivalent
  • Bilingual in English and Spanish
  • At least 1 year of experience in customer service or related field
  • Strong verbal and written communication skills
  • Basic computer proficiency
  • Ability to work varied shifts including weekends, holidays, and nights
  • Ability to lift and handle baggage up to 50 lbs
  • Ability to obtain and maintain airport security badge

Job Duties

  • Make reservations, issue tickets and itineraries, and compute fares for passengers
  • Handle baggage check-in, collect excess baggage charges, and provide general travel information
  • Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures
  • Manage arrangements for passengers holding reservations, standby travelers, and their luggage
  • Determine flight close-out times and complete necessary flight documentation for accuracy
  • Handle post-departure procedures, including invalidating tickets and finalizing reports
  • Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location