Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Standard Hours
Benefits
Group medical insurance
Vision Insurance
Dental Insurance
Life insurance
401k retirement match plan
Paid holidays
Floating holiday
Paid Time Off
Jury Duty Pay
Employee assistance program
Job Description
The hiring company operates in the aviation sector, providing essential support and customer service in airport passenger operations and cargo handling. Specifically, it employs Passenger Service Agents (PSAs) who play a critical role in facilitating smooth and safe flight operations while ensuring excellent customer service at various passenger and cargo service touchpoints. This company values a customer-centric approach and emphasizes professionalism, empathy, and positive relations with the community and customer base. The company offers a regular full-time employment opportunity, starting at $21.00 per hour, with a fixed Monday through Friday schedule from 8:00 AM to 5:00 PM. As a non-exempt... Show More
Job Requirements
- Valid driver’s license
- Ability to work Monday through Friday from 8:00 AM to 5:00 PM
- Ability to handle customer inquiries and transactions with empathy and professionalism
- Basic understanding of airline or airport operations preferred
- Ability to maintain cleanliness and organize the passenger lobby
- Strong communication skills including phone and written correspondence
- Capability to manage cash drawer and complete sales reports accurately
- Willingness to perform administrative and training duties
- Ability to work effectively in a team and independently
- Attention to detail in accounting and reporting tasks.
Job Qualifications
- High school diploma or equivalent
- Experience in customer service or airport operations preferred
- Proficiency in airline software systems like TakeFlite
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Basic accounting and cash handling skills
- Ability to work collaboratively with multiple departments
- Demonstrated reliability and professionalism
- Willingness to participate in cross-training
- Valid driver’s license.
Job Duties
- Deliver courteous and knowledgeable service at the passenger service desk, over the phone, and in written communications
- Open and close the passenger lobby daily, preparing and securing the area
- Use TakeFlite software to process freight airway bills and passenger tickets accurately
- Manage the cash drawer and finalize daily sales reports including check and deposit slip verifications
- Communicate regularly with village agents about flight statuses via phone, email, and messages
- Reserve passenger seats and provide cargo processing instructions
- Collaborate with Cargo, Sales, and Operations teams for flight information and customer charter quotations
- Prepare weekly mail reports and conduct monthly audits of accounts payable weights
- Follow up on overdue accounts through phone and written communication
- Review and update workplace instructions for PSAs
- Train new employees or staff members as needed
- Maintain cleanliness of the passenger lobby including vacuuming and stocking coffee
- Cross-train in cargo customer service activities
- Support administrative tasks assigned by management.
Job Qualifications
Experience
Mid Level (3-7 years)