Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Standard Hours
Benefits
Group medical coverage
Vision Insurance
Dental Insurance
life insurance coverage
401k retirement match savings plan
Paid holidays
Floating holiday
Paid Time Off
Jury Duty Pay
Employee assistance program
Job Description
The hiring establishment is a reputable airline company that specializes in providing passenger and cargo flight operations with a focus on exceptional customer service and operational efficiency. This company is committed to facilitating safe, smooth, and reliable daily flight operations that meet the needs of a diverse customer demographic. Recognized for fostering positive business relationships within the community, the airline prioritizes a customer-centric approach throughout all its service functions. As a regular full-time employer with salaried positions starting at $21.00 per hour, the company upholds an inclusive work environment where employees are empowered to support both customer satisfaction and operational... Show More
Job Requirements
- Valid driver’s license
- ability to work Monday to Friday 8:00 AM to 5:00 PM
- basic computer proficiency
- excellent customer service orientation
- capacity to manage financial transactions accurately
- strong attention to detail
- effective communication skills
- physical ability to maintain cleanliness duties
- flexibility to perform various administrative tasks
Job Qualifications
- High school diploma or equivalent
- experience in customer service or airline operations preferred
- proficiency with airline software systems such as TakeFlite
- strong communication skills both verbal and written
- ability to manage cash handling processes
- organizational and multitasking abilities
- basic knowledge of cargo and freight handling procedures
- capability to work in a fast-paced environment and handle challenging situations professionally
- willingness to participate in cross-training and staff training activities
Job Duties
- Ensure high-quality and consistent customer satisfaction by delivering courteous and knowledgeable service at the passenger service desk, over the phone, and in written communications
- responsible for the procedures involved in opening and closing the passenger lobby at the start and end of daily service
- learn, understand, and accurately facilitate all functions of TakeFlite airline software
- accurately process freight airway bills and passenger tickets, conduct related research as needed
- manage the cash drawer and finalize daily sales report verifications
- maintain regular communication with village agents regarding flight status
- reserve passenger seats and provide cargo processing instructions
- collaborate with Cargo, Sales, and Operations teams for flight and load updates and charter quotes
- review weekly mail comparisons and prepare reports for accounting
- conduct monthly audits for accounts payable weight verification
- ensure prompt collection of accounts through calls and written communication
- continuously review and revise workplace instructions
- perform training for new employees or staff as required
- maintain lobby cleanliness and coffee station
- become cross-trained in cargo customer service activities
- support additional administrative tasks as assigned by supervisors
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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