Menzies Aviation

Passenger Service Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Exact $61,000.00
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Company matched retirement plan
Paid training
Career Development
Industry leading terms
Job stability

Job Description

Menzies Aviation stands as a global leader in the aviation services industry with a rich heritage dating back to 1833. Over nearly two centuries, Menzies has evolved into a critical partner that supports the aviation sector worldwide by providing a comprehensive range of services including air cargo handling, fuel supply, and ground operations across six continents. The company’s extensive global presence is complemented by a steadfast commitment to exceptional service quality, safety, and security, as well as a deep passion for community wellbeing. Menzies Aviation operates with a people-centric philosophy, emphasizing passion and pride in everything its teams do, whether... Show More

Job Requirements

  • Previous management experience and a demonstrable track record of passenger services success
  • excellent communication skills
  • ability to build an excellent working relationship with staff, airline customers, airport authorities and suppliers
  • possess 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures
  • organizing and planning skills, with the ability and initiative to react effectively and quickly to unexpected circumstances
  • must be able to lift at least 70 pounds on a continuous basis
  • must be able to pass a ten-year background check as required by US Customs
  • must pass a pre-employment drug test
  • must have current driver’s license with no violations over the past 5 years

Job Qualifications

  • Previous management experience in passenger services
  • excellent communication skills
  • ability to build strong working relationships with staff, airline customers, airport authorities and suppliers
  • 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures
  • strong organizing and planning skills
  • ability to react effectively and quickly to unexpected circumstances

Job Duties

  • Prepare commercial billing data as required for management reports
  • prepare customer airline reports in line with their requirements
  • build strong relationship with all customer airlines and deliver a customer focused operation
  • planning resource allocation in each business unit
  • work closely with employees and provide on the job training and coaching
  • ensure adherence to all regulatory requirements for all relevant authorities
  • ensure that airline customer standards are maintained and raised by continuous improvement
  • ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements
  • encourage, manage and develop staff in all aspects of the business
  • control resource and cost allocation within budgetary restraints

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.

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