Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
401(k) matching
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
Career growth opportunities
Job Description
PrimeFlight Aviation Services, Inc. is a prominent leader in the aviation services industry, renowned for its commitment to delivering exceptional passenger experiences and comprehensive airport solutions. With over 200 locations worldwide, PrimeFlight is dedicated to maintaining the highest standards in customer service, safety, and operational excellence. The company offers a dynamic and inclusive work environment where team members are valued and career growth opportunities abound. Known for its vibrant corporate culture, PrimeFlight provides employees with competitive compensation and a robust benefits package that supports their professional and personal well-being.
This job opening is for the role of Passenger Se... Show More
This job opening is for the role of Passenger Se... Show More
Job Requirements
- 18 years of age or older
- Eligible to work in the United States
- 1 year of experience as a passenger service agent
- Effective communication skills in English reading writing speaking
- Ability to use electronic devices including iPads tablets computers and mobile devices
- Ability to communicate with colleagues and clients in-person and electronically
- Successful completion of background check and drug screening
- Eligibility to obtain required credentials and clearances FAA TSA Port Authority U.S. Customs and U.S. Postal as applicable
- Flexibility to work diverse shifts including nights weekends and holidays
Job Qualifications
- 18 years of age or older
- Eligible to work in the United States
- 1 year as a passenger service agent
- Communicate effectively in English reading writing speaking
- Ability to access and interpret information in print and electronically including the use of electronic devices such as iPads tablets computers and mobile devices
- Effectively communicate with colleagues and clients both in-person and through electronic means
- Pass a background check and drug screen
- Eligibility to acquire needed credentials and clearances FAA TSA Port Authority U.S. Customs and U.S. Postal as applicable
- Flexibility to work various shifts including nights weekends and holidays
Job Duties
- Lead a team of passenger service agents ensuring high-quality passenger service
- Train and mentor new agents in passenger service protocols and airport procedures
- Coordinate staff schedules and assignments to ensure adequate coverage at all times
- Monitor team performance and provide constructive feedback to improve service quality
- Handle escalated customer issues and complaints with professionalism and tact
- Ensure team complies with all airline and airport regulations and procedures
- Develop strategies to enhance customer satisfaction and streamline service operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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