Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
401(k) with matching
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
growth opportunities
Job Description
PrimeFlight Aviation Services, Inc. is a leading provider of commercial aviation services with over 200 locations worldwide. Committed to delivering exceptional passenger experiences, PrimeFlight is recognized for its dedication to safety, customer service, and operational excellence. With a strong focus on fostering a positive work environment, the company values respect, teamwork, and career development for its employees. Offering competitive pay and comprehensive benefits, PrimeFlight is an employer that supports growth and advancement within the aviation industry. Whether full-time or part-time, team members enjoy benefits such as 401(k) with matching, health, dental, vision, and life insurance, as well as paid time... Show More
Job Requirements
- 18 years of age or older
- Eligible to work in the United States
- 1 year as a passenger service agent
- Communicate effectively in English (reading, writing, speaking)
- Ability to access and interpret information in print and electronically, including the use of electronic devices such as iPads/Tablets, computers, and mobile devices
- Effectively communicate with colleagues and clients, both in-person and through electronic means
- Pass a background check and drug screen
- Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs, and U.S. Postal - as applicable)
- Flexible to work various shifts including nights, weekends, and holidays
Job Qualifications
- 18 years of age or older
- Eligible to work in the United States
- 1 year as a passenger service agent
- Communicate effectively in English (reading, writing, speaking)
- Ability to access and interpret information in print and electronically, including the use of electronic devices such as iPads/Tablets, computers, and mobile devices
- Effectively communicate with colleagues and clients, both in-person and through electronic means
- Pass a background check and drug screen
- Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs, and U.S. Postal - as applicable)
- Flexible to work various shifts including nights, weekends, and holidays
Job Duties
- Lead a team of passenger service agents, ensuring high-quality passenger service
- Train and mentor new agents in passenger service protocols and airport procedures
- Coordinate staff schedules and assignments to ensure adequate coverage at all times
- Monitor team performance and provide constructive feedback to improve service quality
- Handle escalated customer issues and complaints with professionalism and tact
- Ensure team complies with all airline and airport regulations and procedures
- Develop strategies to enhance customer satisfaction and streamline service operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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