Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Our organization is a leading provider of specialized assistance services at major airport locations, dedicated to ensuring that every passenger experiences a smooth and comfortable journey, regardless of their individual mobility needs. Positioned at the heart of one of the busiest transportation hubs, we pride ourselves on delivering unparalleled customer service and support to travelers, focusing especially on those requiring additional assistance such as wheelchair users and passengers with limited mobility. Our mission is to facilitate an accessible, safe, and welcoming airport environment through professional, compassionate, and responsive service teams. We collaborate closely with airport authorities, airline gate agents, and... Show More
Job Requirements
- High school diploma or equivalent
- Experience in customer service or hospitality preferred
- Ability to assist passengers in and out of wheelchairs
- Must comply with TSA screening requirements
- Ability to handle physical demands of the role
- Good communication skills
- Ability to work flexible hours
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or hospitality roles preferred
- Ability to communicate effectively with diverse populations
- Strong interpersonal and coordination skills
- Basic knowledge of airport operations is an advantage
- Ability to follow detailed instructions and maintain logs accurately
Job Duties
- Provide customers with a hospitable experience while maintaining a professional demeanor
- Assist customers in and out of wheelchairs as needed
- Responsible for safely transporting passengers throughout airport locations as requested
- Provide passengers with general information or directions
- Offer exceptional customer service when interacting with passengers, staff, or general public
- Coordinate with dispatch and airport gate agents for assignments or information regarding airline passengers who require a Passenger Assistant
- Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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