Passenger Service Agent - Spanish Speaking Required
Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $22.00
Work Schedule
Standard Hours
Benefits
Paid vacation
Medical insurance
Dental Insurance
Vision Insurance
Company-matched 401(k)
Employee assistance program
Travel Discounts
free uniforms
Free on-the-job training
Job Description
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies, providing comprehensive services to over 100 airlines in 61 airports across the United States and Canada. With a workforce of more than 12,000 dedicated team members, AGI supports the movement of over 1.5 billion kilos and handles more than 400,000 departures annually. Renowned for its commitment to safety and exceptional service quality, AGI continues to invest in industry-leading training and personnel development to maintain its excellent reputation and service standards. The company prioritizes safety, security, and customer-centered service throughout its operations, making it a leader in... Show More
Job Requirements
- Be at least 18 years of age
- Possess a high school diploma, GED, or equivalent work experience
- Must be able to speak and understand Spanish
- Authorization to work in the U.S. or Canada as applicable
- Completion of SIDA training
- Ability to lift, carry, push, pull and move items of 70 pounds or more regularly
- Ability to stand for extended periods of time
- Ability to carry heavy items up and down jetway stairs
- Good communication skills
- Basic math skills
- Computer skills
- Time management skills
- Ability to tolerate and answer repetitive questions in a friendly manner
- Willingness to wear uniform and maintain professional appearance
Job Qualifications
- Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent
- Must be able to speak and understand Spanish
- Authorization to work in the U.S. or Canada as applicable
- Completion of SIDA training to obtain airport authority identification security
- Preferred one plus year of relevant experience
- Airline experience preferred
- Previous face-to-face customer service experience a plus
Job Duties
- Provide exceptional customer service as per AGI and airline specific standards
- Always ensure safety and security is never compromised
- Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate
- Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges
- Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities
- Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information
- Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage
- Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures
- Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors
- Follow procedures for passengers with regards to the acceptance of Dangerous Goods
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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