Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Standard Hours
Benefits
401(k)
Dental Insurance
Health Insurance
Life insurance
Paid Time Off
Retirement Plan
Tuition Reimbursement
Vision Insurance
Job Description
Swissport is a recognized global leader in the aviation services sector, servicing over 300 million passengers annually. The company specializes in Ground Handling, Cargo Handling, and Passenger Services, making it one of the critical players in delivering efficient and comprehensive solutions to airlines and airports worldwide. With its commitment to enhancing the customer experience, Swissport operates across various international locations, offering tailor-made services designed to meet the dynamic requirements of the aviation industry. Their strategy centers on providing reliability, safety, and quality service to foster customer satisfaction and operational excellence. Swissport emphasizes core values such as Show You Care, Do... Show More
Job Requirements
- Must speak Spanish
- high school diploma or GED equivalent
- relevant work experience in customer service
- excellent written and verbal communication skills
- able to work independently
- able to type and learn computer reservation/ticketing software
- willingness to work in inclement weather
- commitment to detail and accuracy
Job Qualifications
- Must speak Spanish
- high school diploma or GED equivalent
- passionate about customer service and must have relevant work experience
- excellent communication skills (written and verbal) in country specific language
- additional languages desirable
- commitment to continuous improvement
- self motivated and able to work independently
- attentive to detail and numerate
- ability to follow processes and procedures and apply flexible approach when required
- must be able to type and learn airline specific computer reservation/ticketing software
- willingness to work in inclement weather
Job Duties
- Inspect and verify passenger documentation
- issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- manage passenger baggage processing including handling and fee calculation if applicable
- assist passengers as needed through arrival and check-in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- direct passengers through Customs, Immigration, and Quarantine, as required
- make public address announcements as required
- assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ticketing software
- produce all required, work-related documentation
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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