Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.50
Work Schedule
Standard Hours
Benefits
Paid vacation
Medical insurance
Dental Insurance
Vision Insurance
401(k) program
Life insurance
Travel Discounts
Job Description
Alliance Ground International (AGI) is a leading independently owned ground handling company operating across North America. With services spanning over 100 airlines at 61 airports across the United States and Canada, AGI plays a pivotal role in ensuring seamless ground support for air travel. Boasting a dedicated workforce of over 12,000 team members, AGI manages more than 1.5 billion kilos of cargo and supports upward of 400,000 departures annually. Renowned for its commitment to safety, quality service, and operational excellence, AGI continually invests in its people and processes to maintain its status as an industry leader while fostering a culture... Show More
Job Requirements
- Be at least 18 years of age
- Possess a high school diploma, GED, or work experience equivalent
- Authorization to work in the United States or Canada as applicable
- Must complete SIDA training to obtain airport authority identification security
- Ability to lift, carry, push, pull, and move items of 70 pounds or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces
- Ability to stand for extended periods of time
- Alertness to moving vehicles, equipment, or aircraft
- Ability to use radio equipment
- Willingness to wear a uniform and present a favorable corporate image
- Good communication skills
- Basic computer skills
- Basic math skills
- Strong time management skills
Job Qualifications
- Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent
- Must complete SIDA training to obtain airport authority identification security
- Preferred qualifications include one or more years of relevant experience
- Airline experience is preferred
- Previous face-to-face customer service experience is a plus
- Authorization to work in the United States or Canada as applicable
Job Duties
- Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey
- Always ensure safety and security is never compromised
- Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate
- Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges
- Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities
- Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information
- Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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