Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Paid vacation
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
Employee assistance program
Travel Discounts
Job Description
Alliance Ground International (AGI) is a leading independently owned ground handling company operating across 61 airports in the United States and Canada. With a dedicated team of over 12,000 members, AGI handles ground services for more than 100 airlines, supporting over 1.5 billion kilos of cargo and facilitating over 400,000 flight departures annually. AGI takes pride in maintaining the highest standards of safety and quality service, making sure that every aspect of ground handling contributes to smooth and efficient airport operations. The company’s commitment to safety, quality, and customer satisfaction places it among the top ground handling service providers in... Show More
Job Requirements
- Be at least 18 years of age
- Possess a high school diploma, GED, or work experience equivalent
- Authorization to work in the United States or Canada as applicable
- Completion of SIDA training to obtain airport authority identification security
Job Qualifications
- Be at least 18 years of age
- Possess a high school diploma, GED, or work experience equivalent
- Authorization to work in the United States or Canada as applicable
- Completion of SIDA training to obtain airport authority identification security
- One or more years of relevant experience preferred
- Previous airline experience preferred
- Previous face-to-face customer service experience is a plus
- Good communication skills
- Computer skills
- Basic math skills
- Critical thinking skills
- Time management skills
Job Duties
- Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey
- Always ensure safety and security is never compromised
- Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate
- Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges
- Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities
- Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information
- Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage
- Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures
- Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors
- Follow procedures for passengers with regards to the acceptance of dangerous goods
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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