Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $22.30
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Diverse and inclusive workplace
Job Description
Swissport is a leading global aviation services company renowned for its comprehensive ground handling, cargo handling, and passenger service solutions. Serving over 300 million passengers annually, Swissport operates across numerous international locations and is known for its commitment to delivering consistent and tailor-made services to enhance the overall customer experience within the aviation sector. With a strong presence worldwide, Swissport prides itself on integrating core values such as 'Show You Care,' 'Do the Right Things,' and 'Win as a Team' into every facet of its operations. This commitment to core values is reflected in the dedication and professionalism of its... Show More
Job Requirements
- High School diploma or GED equivalent
- Relevant customer service experience
- Proficient communication skills in English
- Ability to work independently
- Attention to detail
- Ability to follow processes and procedures
- Willingness to work in inclement weather
Job Qualifications
- High School diploma or GED equivalent
- Good command of the English language both verbal and written
- Passionate about customer service with relevant work experience
- Excellent communication skills in country specific language
- Additional languages desirable
- Commitment to continuous improvement
- Self-motivated and able to work independently
- Attentive to detail and numerate
- Ability to follow processes and procedures and apply flexible approach when required
- Must be able to type and learn airline specific computer reservation/ticketing software
- Willingness to work in inclement weather
Job Duties
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Manage passenger baggage processing including handling and fee calculation if applicable
- Assist passengers as needed through arrival and check-in processes including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance
- Direct passengers through Customs, Immigration, and Quarantine as required
- Make public address announcements as required
- Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags are made available for loading upon departure and delivery to passengers upon arrival
- Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- Operate equipment including the jet way, computer keyboards, and carrier specific reservation/ticketing software
- Produce all required work-related documentation
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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