Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $22.30
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training opportunities
Career Development
Job Description
Swissport is a global leader in the aviation services industry, delivering comprehensive ground handling, cargo handling, and passenger services to over 300 million travelers annually. With operations spanning the world, Swissport is renowned for its commitment to providing reliable, efficient, and customizable aviation solutions aimed at enhancing the customer experience. The company’s mission, “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience,” underscores its dedication to quality service and client satisfaction across all locations.
Swissport operates in a highly dynamic and fast-paced environment where safety, efficiency, and customer care are p... Show More
Swissport operates in a highly dynamic and fast-paced environment where safety, efficiency, and customer care are p... Show More
Job Requirements
- High school diploma or GED equivalent
- good command of the English language both verbal and written
- passionate about customer service and must have relevant work experience
- excellent communication skills (written and verbal) in country specific language
- additional languages desirable
- commitment to continuous improvement
- self-motivated and able to work independently
- attentive to detail and numerate
- ability to follow processes and procedures and apply flexible approach when required
- must be able to type and learn airline specific computer reservation/ticketing software
- willingness to work in inclement weather
Job Qualifications
- High school diploma or GED equivalent
- good command of the English language both verbal and written
- passionate about customer service and must have relevant work experience
- excellent communication skills (written and verbal) in country specific language
- additional languages desirable
- commitment to continuous improvement
- self-motivated and able to work independently
- attentive to detail and numerate
- ability to follow processes and procedures and apply flexible approach when required
- must be able to type and learn airline specific computer reservation/ticketing software
- willingness to work in inclement weather
Job Duties
- Inspect and verify passenger documentation
- issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- manage passenger baggage processing including handling and fee calculation if applicable
- assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- direct passengers through Customs, Immigration, and Quarantine, as required
- make public address announcements as required
- assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ticketing software
- produce all required, work-related documentation
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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