Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Career Development
Job Description
Swissport is a globally recognized leader in the aviation services industry, providing a comprehensive range of ground handling, cargo handling, and passenger services to over 300 million passengers annually. With its commitment to excellence and innovation, Swissport stands out by delivering customized solutions designed to enhance the customer experience across airports worldwide. Founded on the principles of professionalism, reliability, and customer-centric service, the company prides itself on being a strategic partner for many airlines and airport authorities, facilitating seamless travel experiences and smooth airport operations. Swissport’s extensive network and dedication to operational efficiency make it one of the most trusted... Show More
Job Requirements
- Must be bilingual in Korean and English
- High school diploma or GED equivalent
- Relevant work experience in customer service
- Excellent written and verbal communication skills
- Ability to work independently
- Willingness to work in inclement weather
- Ability to learn airline specific computer reservation/ticketing software
Job Qualifications
- Must be bilingual in Korean and English
- High school diploma or GED equivalent
- Passionate about customer service and must have relevant work experience
- Excellent communication skills (written and verbal) in country specific language
- Additional languages desirable
- Commitment to continuous improvement
- Self motivated and able to work independently
- Attentive to detail and numerate
- Ability to follow processes and procedures and apply flexible approach when required
- Must be able to type and learn airline specific computer reservation/ticketing software
- Willingness to work in inclement weather
Job Duties
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Manage passenger baggage processing including handling and fee calculation if applicable
- Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance
- Direct passengers through Customs, Immigration, and Quarantine, as required
- Make public address announcements as required
- Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ticketing software
- Produce all required, work-related documentation
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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