Passenger Service Agent - English/Spanish Speaker
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and development opportunities
Employee Discounts
Job Description
Swissport is a global leader in aviation services, known for providing comprehensive Ground Handling, Cargo Handling, and Passenger Services to more than 300 million passengers annually. Operating across various locations worldwide, Swissport is committed to delivering consistent and tailor-made solutions aimed at enhancing the overall customer experience in the aviation industry. With a reputation built on reliability and efficiency, Swissport’s mission is to support airlines and airports by offering seamless, high-quality services that ensure safety, comfort, and responsiveness for all travelers. The company prides itself on its people, emphasizing core values such as Show You Care, Do the Right Things,... Show More
Job Requirements
- High school diploma or GED equivalent
- Relevant work experience in customer service
- Excellent communication skills (written and verbal) in English and Spanish
- Ability to type and learn airline specific computer reservation/ticketing software
- Willingness to work in inclement weather
- Valid Florida Driver's License
Job Qualifications
- High school diploma or GED equivalent
- Relevant work experience in customer service
- Excellent communication skills (written and verbal) in English and Spanish
- Additional languages desirable
- Commitment to continuous improvement
- Self motivated and able to work independently
- Attentive to detail and numerate
- Ability to follow processes and procedures and apply flexible approach when required
- Ability to type and learn airline specific computer reservation/ticketing software
- Valid Florida Driver's License
Job Duties
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Manage passenger baggage processing including handling and fee calculation if applicable
- Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- Direct passengers through Customs, Immigration, and Quarantine, as required
- Make public address announcements as required
- Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ticketing software
- Produce all required, work-related documentation
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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