Passenger Service Agent (Bilingual: Spanish, English)
Job Overview
Employment Type
Temporary
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee training and development
diversity and inclusion programs
Employee assistance program
Job Description
Swissport is a global leader in aviation services, providing comprehensive ground handling, cargo handling, and passenger services to over 300 million passengers annually worldwide. The company is committed to delivering consistent, tailor-made solutions for the aviation industry, enhancing the customer experience across various airports and regions. Swissport operates in a fast-paced, dynamic industry that demands excellence, efficiency, and a dedication to service. With a strong presence internationally, Swissport prides itself on its core values: Show You Care, Do the Right Things, and Win as a Team. These values foster a working environment where employees are empowered and driven to support... Show More
Job Requirements
- High school diploma or GED equivalent
- relevant customer service work experience
- excellent written and verbal communication skills
- ability to work independently and in a team
- willingness to work in various weather conditions
- competence in typing and learning airline-specific reservation software
- attention to detail and numeracy
- commitment to quality and continuous improvement
- flexible and able to follow processes and procedures
Job Qualifications
- High School diploma or GED equivalent
- passionate about customer service with relevant work experience
- excellent communication skills (written and verbal) in country specific language
- additional languages desirable
- commitment to continuous improvement
- self motivated and able to work independently
- attentive to detail and numerate
- ability to follow processes and procedures and apply flexible approach when required
- must be able to type and learn airline specific computer reservation/ ticketing software
- willingness to work in inclement weather
Job Duties
- Inspect and verify passenger documentation
- issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- manage passenger baggage processing including handling and fee calculation if applicable
- assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- direct passengers through Customs, Immigration, and Quarantine, as required
- make public address announcements as required
- assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
- produce all required, work-related documentation
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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