Job Overview
Employment Type
Temporary
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
diversity and inclusion programs
Job Description
Swissport is a globally recognized leader in the aviation services industry, offering comprehensive ground handling, cargo handling, and passenger services to over 300 million passengers annually. With a commitment to delivering the best aviation solutions worldwide, Swissport has built its reputation by focusing on tailor-made and consistent services designed to enhance the customer experience. The company operates across numerous global locations, providing a dynamic and fast-paced work environment that appeals to individuals passionate about the aviation sector. Swissport's mission "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience" guides its daily... Show More
Job Requirements
- High school diploma or GED equivalent
- Relevant work experience in customer service
- Excellent communication skills
- Knowledge of country specific language
- Ability to learn computer reservation and ticketing software
- Capacity to work independently and in a team
- Physical ability to work in various weather conditions
- Strong attention to detail
- Commitment to follow safety and procedural guidelines
Job Qualifications
- High school diploma or GED equivalent
- Passionate about customer service and must have relevant work experience
- Excellent communication skills (written and verbal) in country specific language
- Additional languages desirable
- Commitment to continuous improvement
- Self motivated and able to work independently
- Attentive to detail and numerate
- Ability to follow processes and procedures and apply flexible approach when required
- Must be able to type and learn airline specific computer reservation/ticketing software
- Willingness to work in inclement weather
Job Duties
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Manage passenger baggage processing including handling and fee calculation if applicable
- Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- Direct passengers through Customs, Immigration, and Quarantine, as required
- Make public address announcements as required
- Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ticketing software
- Produce all required, work-related documentation
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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