Passenger Service Agent Bilingual (Japanese, Korean, Vietnamese or Chinese)
Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
diversity and inclusion
Job Description
Swissport is a globally recognized leader in the aviation services industry, providing comprehensive ground handling, cargo handling, and passenger services to over 300 million passengers annually. With a presence spanning multiple locations worldwide, Swissport is driven by a mission to deliver consistent and tailor-made solutions for the aviation sector, ultimately enhancing customer experience. The company stands out through its commitment to core values such as Show You Care, Do the Right Things, and Win as a Team, fostering a collaborative and supportive work culture. Swissport's dedication to excellence and customer satisfaction positions it as a preferred partner in the dynamic... Show More
Job Requirements
- Speak English and one of the following languages: Japanese, Korean, Vietnamese, or Filipino
- high school diploma or GED equivalent
- passionate about customer service with relevant work experience
- excellent communication skills in English and chosen second language
- additional languages desirable
- commitment to continuous improvement
- self motivated and able to work independently
- attentive to detail and numerate
- ability to follow processes and procedures and apply flexible approach when required
- ability to type and learn airline specific computer reservation/ticketing software
- willingness to work in inclement weather
Job Qualifications
- High school diploma or GED equivalent
- relevant work experience in customer service
- excellent communication skills (written and verbal) in English and one of the following languages: Japanese, Korean, Vietnamese, or Filipino
- additional languages desirable
- self motivated and able to work independently
- attentive to detail and numerate
- commitment to continuous improvement
- ability to follow processes and procedures and apply flexible approach when required
- ability to type and learn airline specific computer reservation/ticketing software
- willingness to work in inclement weather
Job Duties
- Inspect and verify passenger documentation
- issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- manage passenger baggage processing including handling and fee calculation if applicable
- assist passengers as needed through arrival and check-in processes including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance
- direct passengers through customs, immigration, and quarantine, as required
- make public address announcements as required
- assist ramp service agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ticketing software
- produce all required work-related documentation
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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