Passenger Service Agent - *bilingual English/Spanish*
Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Life insurance
Flexible Schedule
Job Description
Swissport is a global leader in aviation services, specializing in Ground Handling, Cargo Handling, and Passenger Services. Serving over 300 million passengers annually, Swissport is dedicated to providing tailored and consistent aviation industry solutions worldwide, enhancing the customer experience at every touchpoint. The company embraces core values that focus on caring for their customers, doing the right things with integrity, and fostering teamwork to achieve shared success. Swissport operates at various locations globally, creating opportunities within a dynamic and fast-paced aviation industry sector.
The role of a Passenger Service Agent at Swissport is crucial in ensuring seamless customer service an... Show More
The role of a Passenger Service Agent at Swissport is crucial in ensuring seamless customer service an... Show More
Job Requirements
- High school diploma or GED equivalent
- Relevant work experience in customer service
- Fluent in English and Spanish
- Excellent communicator in the country specific language
- Self motivated and detail oriented
- Ability to work independently and follow procedures
- Willingness to work outdoors in various weather conditions
- Legal US residency
- Valid Florida driver's license
Job Qualifications
- High school diploma or GED equivalent
- Good command of the English language both verbal and written
- Passionate about customer service and must have relevant work experience
- Excellent communication skills (written and verbal) in country specific language
- Fluent in Spanish
- Commitment to continuous improvement
- Self motivated and able to work independently
- Attentive to detail and numerate
- Ability to follow processes and procedures and apply flexible approach when required
- Must be able to type and learn airline specific computer reservation/ticketing software
- Willingness to work in inclement weather
- US legal residency (green card or citizenship)
- Valid Florida driver's license
Job Duties
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Manage passenger baggage processing including handling and fee calculation if applicable
- Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance
- Direct passengers through Customs, Immigration, and Quarantine, as required
- Make public address announcements as required
- Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ticketing software
- Produce all required, work-related documentation
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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